From 85a0e9a9b1ba9e28659223064bf6ef57a311633f Mon Sep 17 00:00:00 2001
From: sonjinyon <2476687577@qq.com>
Date: Mon, 21 Oct 2024 10:09:16 +0800
Subject: [PATCH] =?UTF-8?q?=E5=90=8E=E5=8F=B0=E6=B7=BB=E5=8A=A0=E5=AE=A2?=
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Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 .../api/mall/promotion/autoresponse/index.ts  |  43 +
 .../src/api/mall/promotion/leaveword/index.ts |  51 ++
 .../api/mall/promotion/supportstaff/index.ts  |  47 +
 .../api/mall/promotion/verbaltrick/index.ts   |  47 +
 yudao-admin-vue3/src/utils/dict.ts            |  15 +
 .../autoresponse/AutoResponseForm.vue         | 125 +++
 .../mall/promotion/autoresponse/index.vue     | 232 +++++
 .../kefu/components/KeFuMessageList.vue       | 865 +++++++++---------
 .../src/views/mall/promotion/kefu/index.vue   |   3 +-
 .../promotion/leaveword/LeaveWordForm.vue     |  73 ++
 .../views/mall/promotion/leaveword/index.vue  | 223 +++++
 .../point/activity/PointActivityForm.vue      |   6 +-
 .../supportstaff/SupportStaffForm.vue         | 159 ++++
 .../mall/promotion/supportstaff/index.vue     | 301 ++++++
 .../promotion/verbaltrick/VerbalTrickForm.vue | 111 +++
 .../mall/promotion/verbaltrick/index.vue      | 211 +++++
 .../promotion/enums/ErrorCodeConstants.java   |  12 +
 .../autoresponse/AutoResponseController.java  |  95 ++
 .../vo/AutoResponsePageReqVO.java             |  34 +
 .../autoresponse/vo/AutoResponseRespVO.java   |  43 +
 .../vo/AutoResponseSaveReqVO.java             |  31 +
 .../admin/leaveword/LeaveWordController.java  | 101 ++
 .../leaveword/vo/LeaveWordPageReqVO.java      |  36 +
 .../admin/leaveword/vo/LeaveWordRespVO.java   |  44 +
 .../leaveword/vo/LeaveWordSaveReqVO.java      |  33 +
 .../supportstaff/SupportStaffController.java  |  94 ++
 .../vo/SupportStaffPageReqVO.java             |  45 +
 .../supportstaff/vo/SupportStaffRespVO.java   |  58 ++
 .../vo/SupportStaffSaveReqVO.java             |  42 +
 .../verbaltrick/VerbalTrickController.java    | 123 +++
 .../verbaltrick/vo/VerbalTrickPageReqVO.java  |  31 +
 .../verbaltrick/vo/VerbalTrickRespVO.java     |  38 +
 .../verbaltrick/vo/VerbalTrickSaveReqVO.java  |  26 +
 .../autoresponse/AutoResponseDO.java          |  51 ++
 .../dal/dataobject/leaveword/LeaveWordDO.java |  50 +
 .../supportstaff/SupportStaffDO.java          |  66 ++
 .../dataobject/verbaltrick/VerbalTrickDO.java |  42 +
 .../autoresponse/AutoResponseMapper.java      |  30 +
 .../dal/mysql/leaveword/LeaveWordMapper.java  |  29 +
 .../supportstaff/SupportStaffMapper.java      |  32 +
 .../mysql/verbaltrick/VerbalTrickMapper.java  |  29 +
 .../autoresponse/AutoResponseService.java     |  55 ++
 .../autoresponse/AutoResponseServiceImpl.java |  74 ++
 .../service/leaveword/LeaveWordService.java   |  67 ++
 .../leaveword/LeaveWordServiceImpl.java       |  86 ++
 .../supportstaff/SupportStaffService.java     |  53 ++
 .../supportstaff/SupportStaffServiceImpl.java |  68 ++
 .../verbaltrick/VerbalTrickService.java       |  61 ++
 .../verbaltrick/VerbalTrickServiceImpl.java   |  79 ++
 .../channel/PayChannelServiceImpl.java        |   1 +
 .../vo/LitemallReservationRespVO.java         |   3 -
 .../app/brand/AppBrandController.java         |  46 -
 .../reservation/AppReservationController.java |  59 --
 .../technician/AppTechnicianController.java   |  86 --
 .../reservation/LitemallReservationDO.java    |   5 -
 55 files changed, 3845 insertions(+), 625 deletions(-)
 create mode 100644 yudao-admin-vue3/src/api/mall/promotion/autoresponse/index.ts
 create mode 100644 yudao-admin-vue3/src/api/mall/promotion/leaveword/index.ts
 create mode 100644 yudao-admin-vue3/src/api/mall/promotion/supportstaff/index.ts
 create mode 100644 yudao-admin-vue3/src/api/mall/promotion/verbaltrick/index.ts
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/autoresponse/AutoResponseForm.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/autoresponse/index.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/leaveword/LeaveWordForm.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/leaveword/index.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/supportstaff/SupportStaffForm.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/supportstaff/index.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/verbaltrick/VerbalTrickForm.vue
 create mode 100644 yudao-admin-vue3/src/views/mall/promotion/verbaltrick/index.vue
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/AutoResponseController.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponsePageReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseRespVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseSaveReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/LeaveWordController.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordPageReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordRespVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordSaveReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/SupportStaffController.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffPageReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffRespVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffSaveReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/VerbalTrickController.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickPageReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickRespVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickSaveReqVO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/autoresponse/AutoResponseDO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/leaveword/LeaveWordDO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/supportstaff/SupportStaffDO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/verbaltrick/VerbalTrickDO.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/autoresponse/AutoResponseMapper.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/leaveword/LeaveWordMapper.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/supportstaff/SupportStaffMapper.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/verbaltrick/VerbalTrickMapper.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseService.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseServiceImpl.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordService.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordServiceImpl.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffService.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffServiceImpl.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickService.java
 create mode 100644 yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickServiceImpl.java

diff --git a/yudao-admin-vue3/src/api/mall/promotion/autoresponse/index.ts b/yudao-admin-vue3/src/api/mall/promotion/autoresponse/index.ts
new file mode 100644
index 0000000..ab10b57
--- /dev/null
+++ b/yudao-admin-vue3/src/api/mall/promotion/autoresponse/index.ts
@@ -0,0 +1,43 @@
+import request from '@/config/axios'
+
+// 自动回复 VO
+export interface AutoResponseVO {
+  id: number // id
+  keyword: string // 关键字
+  type: number // 回复类型，文字消息/0，图片消息/1
+  content: string // 回复内容
+  status: number // 是否开启，开启/1，关闭/0
+}
+
+// 自动回复 API
+export const AutoResponseApi = {
+  // 查询自动回复分页
+  getAutoResponsePage: async (params: any) => {
+    return await request.get({ url: `/promotion/auto-response/page`, params })
+  },
+
+  // 查询自动回复详情
+  getAutoResponse: async (id: number) => {
+    return await request.get({ url: `/promotion/auto-response/get?id=` + id })
+  },
+
+  // 新增自动回复
+  createAutoResponse: async (data: AutoResponseVO) => {
+    return await request.post({ url: `/promotion/auto-response/create`, data })
+  },
+
+  // 修改自动回复
+  updateAutoResponse: async (data: AutoResponseVO) => {
+    return await request.put({ url: `/promotion/auto-response/update`, data })
+  },
+
+  // 删除自动回复
+  deleteAutoResponse: async (id: number) => {
+    return await request.delete({ url: `/promotion/auto-response/delete?id=` + id })
+  },
+
+  // 导出自动回复 Excel
+  exportAutoResponse: async (params) => {
+    return await request.download({ url: `/promotion/auto-response/export-excel`, params })
+  }
+}
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/api/mall/promotion/leaveword/index.ts b/yudao-admin-vue3/src/api/mall/promotion/leaveword/index.ts
new file mode 100644
index 0000000..a4d3f5c
--- /dev/null
+++ b/yudao-admin-vue3/src/api/mall/promotion/leaveword/index.ts
@@ -0,0 +1,51 @@
+import request from '@/config/axios'
+
+// 用户留言 VO
+export interface LeaveWordVO {
+  id: number // id
+  name: string // 昵称
+  phone: string // 电话
+  content: string // 内容
+  response: string //回复内容
+  status: number // 状态
+}
+
+// 用户留言 API
+export const LeaveWordApi = {
+  // 查询用户留言分页
+  getLeaveWordPage: async (params: any) => {
+    return await request.get({ url: `/promotion/leave-word/page`, params })
+  },
+
+  // 查询用户留言详情
+  getLeaveWord: async (id: number) => {
+    return await request.get({ url: `/promotion/leave-word/get?id=` + id })
+  },
+
+  // 新增用户留言
+  createLeaveWord: async (data: LeaveWordVO) => {
+    return await request.post({ url: `/promotion/leave-word/create`, data })
+  },
+
+  // 修改用户留言
+  updateLeaveWord: async (data: LeaveWordVO) => {
+    return await request.put({ url: `/promotion/leave-word/update`, data })
+  },
+
+  // 删除用户留言
+  deleteLeaveWord: async (id: number) => {
+    return await request.delete({ url: `/promotion/leave-word/delete?id=` + id })
+  },
+
+  // 导出用户留言 Excel
+  exportLeaveWord: async (params) => {
+    return await request.download({ url: `/promotion/leave-word/export-excel`, params })
+  },
+  
+  // 添加回复内容
+  addResponse: async (id: number, content: string) => {
+    return await request.get({ url: `/promotion/leave-word/addResponse?id=` + id +`&&response=` + content })
+  },
+  
+  
+}
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/api/mall/promotion/supportstaff/index.ts b/yudao-admin-vue3/src/api/mall/promotion/supportstaff/index.ts
new file mode 100644
index 0000000..b8e7424
--- /dev/null
+++ b/yudao-admin-vue3/src/api/mall/promotion/supportstaff/index.ts
@@ -0,0 +1,47 @@
+import request from '@/config/axios'
+
+// 客服人员 VO
+export interface SupportStaffVO {
+  id: number // ID
+  name: string // 客服名称
+  pic: string //头像
+  phone: string // 手机号码
+  account: string // 登录账号
+  password: string // 登录密码
+  status: number // 客服状态
+  orderManage: number // 手机订单管理
+  orderInform: number // 订单通知
+}
+
+// 客服人员 API
+export const SupportStaffApi = {
+  // 查询客服人员分页
+  getSupportStaffPage: async (params: any) => {
+    return await request.get({ url: `/promotion/support-staff/page`, params })
+  },
+
+  // 查询客服人员详情
+  getSupportStaff: async (id: number) => {
+    return await request.get({ url: `/promotion/support-staff/get?id=` + id })
+  },
+
+  // 新增客服人员
+  createSupportStaff: async (data: SupportStaffVO) => {
+    return await request.post({ url: `/promotion/support-staff/create`, data })
+  },
+
+  // 修改客服人员
+  updateSupportStaff: async (data: SupportStaffVO) => {
+    return await request.put({ url: `/promotion/support-staff/update`, data })
+  },
+
+  // 删除客服人员
+  deleteSupportStaff: async (id: number) => {
+    return await request.delete({ url: `/promotion/support-staff/delete?id=` + id })
+  },
+
+  // 导出客服人员 Excel
+  exportSupportStaff: async (params) => {
+    return await request.download({ url: `/promotion/support-staff/export-excel`, params })
+  }
+}
diff --git a/yudao-admin-vue3/src/api/mall/promotion/verbaltrick/index.ts b/yudao-admin-vue3/src/api/mall/promotion/verbaltrick/index.ts
new file mode 100644
index 0000000..a751a23
--- /dev/null
+++ b/yudao-admin-vue3/src/api/mall/promotion/verbaltrick/index.ts
@@ -0,0 +1,47 @@
+import request from '@/config/axios'
+
+// 客服话术 VO
+export interface VerbalTrickVO {
+  id: number // id
+  type: number // 分类
+  title: string // 标题
+  details: string // 详情
+}
+
+// 客服话术 API
+export const VerbalTrickApi = {
+  // 查询客服话术分页
+  getVerbalTrickPage: async (params: any) => {
+    return await request.get({ url: `/promotion/verbal-trick/page`, params })
+  },
+
+  // 查询客服话术详情
+  getVerbalTrick: async (id: number) => {
+    return await request.get({ url: `/promotion/verbal-trick/get?id=` + id })
+  },
+
+  // 新增客服话术
+  createVerbalTrick: async (data: VerbalTrickVO) => {
+    return await request.post({ url: `/promotion/verbal-trick/create`, data })
+  },
+
+  // 修改客服话术
+  updateVerbalTrick: async (data: VerbalTrickVO) => {
+    return await request.put({ url: `/promotion/verbal-trick/update`, data })
+  },
+
+  // 删除客服话术
+  deleteVerbalTrick: async (id: number) => {
+    return await request.delete({ url: `/promotion/verbal-trick/delete?id=` + id })
+  },
+
+  // 导出客服话术 Excel
+  exportVerbalTrick: async (params) => {
+    return await request.download({ url: `/promotion/verbal-trick/export-excel`, params })
+  },
+  
+  // 查询客服话术
+  getVerbalTrickList: async () => {
+    return await request.get({ url: `/promotion/verbal-trick/getVerbalTrickList` })
+  }
+}
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/utils/dict.ts b/yudao-admin-vue3/src/utils/dict.ts
index 98cea3c..e1f4f05 100644
--- a/yudao-admin-vue3/src/utils/dict.ts
+++ b/yudao-admin-vue3/src/utils/dict.ts
@@ -138,6 +138,21 @@ export enum DICT_TYPE {
 
   //预约：机构管理
   ORGANIZATION_STATUS = 'organization_status',
+  
+  //客服：自动回复
+  KEFU_AUTO_RESPONSE_TYPE = 'kefu_auto_response_type',
+  KEFU_AUTO_RESPONSE_STATUS = 'kefu_auto_response_status',
+  
+  //客服：留言
+  KEFU_LEAVE_WORD_STATUS = 'kefu_leave_word_status',
+  
+  //客服：话术
+  KEFU_VERBAL_TRICK_TYPE = 'kefu_verbal_trick_type',
+  
+  //客服人员管理
+  KEFU_SUPPORT_STAFF_STATUS = 'kefu_support_staff_status',
+  KEFU_SUPPORT_STAFF_ORDER_MANAGE = 'kefu_support_staff_order_manage',
+  KEFU_SUPPORT_STAFF_ORDER_INFORM = 'kefu_support_staff_order_inform',
 
   // ========== SYSTEM 模块 ==========
   SYSTEM_USER_SEX = 'system_user_sex',
diff --git a/yudao-admin-vue3/src/views/mall/promotion/autoresponse/AutoResponseForm.vue b/yudao-admin-vue3/src/views/mall/promotion/autoresponse/AutoResponseForm.vue
new file mode 100644
index 0000000..ca0fbf5
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/autoresponse/AutoResponseForm.vue
@@ -0,0 +1,125 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="关键字" prop="keyword">
+        <el-input v-model="formData.keyword" placeholder="请输入关键字" />
+      </el-form-item>
+      <el-form-item label="回复类型" prop="type">
+        <el-select v-model="formData.type" placeholder="请选择回复类型">
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_AUTO_RESPONSE_TYPE)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="回复内容" prop="content">
+        <el-input v-model="formData.content" type="textarea" placeholder="请输入回复内容" />
+      </el-form-item>
+      <el-form-item label="是否开启" prop="status">
+        <el-select v-model="formData.status" placeholder="请选择是否开启">
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_AUTO_RESPONSE_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { AutoResponseApi, AutoResponseVO } from '@/api/mall/promotion/autoresponse'
+
+/** 自动回复 表单 */
+defineOptions({ name: 'AutoResponseForm' })
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref({
+  id: undefined,
+  keyword: undefined,
+  type: undefined,
+  content: undefined,
+  status: undefined
+})
+const formRules = reactive({
+  keyword: [{ required: true, message: '关键字不能为空', trigger: 'blur' }],
+  type: [{ required: true, message: '回复类型不能为空', trigger: 'change' }],
+  content: [{ required: true, message: '回复内容不能为空', trigger: 'blur' }],
+  status: [{ required: true, message: '是否开启不能为空', trigger: 'change' }]
+})
+const formRef = ref() // 表单 Ref
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await AutoResponseApi.getAutoResponse(id)
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+    const data = formData.value as unknown as AutoResponseVO
+    if (formType.value === 'create') {
+      await AutoResponseApi.createAutoResponse(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await AutoResponseApi.updateAutoResponse(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    keyword: undefined,
+    type: undefined,
+    content: undefined,
+    status: undefined
+  }
+  formRef.value?.resetFields()
+}
+</script>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/autoresponse/index.vue b/yudao-admin-vue3/src/views/mall/promotion/autoresponse/index.vue
new file mode 100644
index 0000000..9ec5718
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/autoresponse/index.vue
@@ -0,0 +1,232 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="68px"
+    >
+      <el-form-item label="关键字" prop="keyword">
+        <el-input
+          v-model="queryParams.keyword"
+          placeholder="请输入关键字"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="回复类型" prop="type">
+        <el-select
+          v-model="queryParams.type"
+          placeholder="请选择回复类型"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_AUTO_RESPONSE_TYPE)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="是否开启" prop="status">
+        <el-select
+          v-model="queryParams.status"
+          placeholder="请选择是否开启"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_AUTO_RESPONSE_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="openForm('create')"
+          v-hasPermi="['promotion:auto-response:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['promotion:auto-response:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true">
+      <el-table-column label="ID" align="center" prop="id" />
+      <el-table-column label="关键字" align="center" prop="keyword" />
+      <el-table-column label="回复类型" align="center" prop="type">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_AUTO_RESPONSE_TYPE" :value="scope.row.type" />
+        </template>
+      </el-table-column>
+      <el-table-column label="回复内容" align="center" prop="content" />
+      <el-table-column label="是否开启" align="center" prop="status">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_AUTO_RESPONSE_STATUS" :value="scope.row.status" />
+        </template>
+      </el-table-column>
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center">
+        <template #default="scope">
+          <el-button
+            link
+            type="primary"
+            @click="openForm('update', scope.row.id)"
+            v-hasPermi="['promotion:auto-response:update']"
+          >
+            编辑
+          </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['promotion:auto-response:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <AutoResponseForm ref="formRef" @success="getList" />
+</template>
+
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { AutoResponseApi, AutoResponseVO } from '@/api/mall/promotion/autoresponse'
+import AutoResponseForm from './AutoResponseForm.vue'
+
+/** 自动回复 列表 */
+defineOptions({ name: 'AutoResponse' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+
+const loading = ref(true) // 列表的加载中
+const list = ref<AutoResponseVO[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  keyword: undefined,
+  type: undefined,
+  content: undefined,
+  status: undefined,
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await AutoResponseApi.getAutoResponsePage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await AutoResponseApi.deleteAutoResponse(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await AutoResponseApi.exportAutoResponse(queryParams)
+    download.excel(data, '自动回复.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/kefu/components/KeFuMessageList.vue b/yudao-admin-vue3/src/views/mall/promotion/kefu/components/KeFuMessageList.vue
index 483fdc2..0a59b0f 100644
--- a/yudao-admin-vue3/src/views/mall/promotion/kefu/components/KeFuMessageList.vue
+++ b/yudao-admin-vue3/src/views/mall/promotion/kefu/components/KeFuMessageList.vue
@@ -1,467 +1,488 @@
 <template>
-  <el-container v-if="showKeFuMessageList" class="kefu">
-    <el-header>
-      <div class="kefu-title">{{ conversation.userNickname }}</div>
-    </el-header>
-    <el-main class="kefu-content overflow-visible">
-      <el-scrollbar ref="scrollbarRef" always height="calc(100vh - 495px)" @scroll="handleScroll">
-        <div v-if="refreshContent" ref="innerRef" class="w-[100%] pb-3px">
-          <!-- 消息列表 -->
-          <div v-for="(item, index) in getMessageList0" :key="item.id" class="w-[100%]">
-            <div class="flex justify-center items-center mb-20px">
-              <!-- 日期 -->
-              <div
-                v-if="
+	<el-container v-if="showKeFuMessageList" class="kefu">
+		<el-header>
+			<div class="kefu-title">{{ conversation.userNickname }}</div>
+		</el-header>
+		<el-main class="kefu-content overflow-visible">
+			<el-scrollbar ref="scrollbarRef" always height="calc(100vh - 495px)" @scroll="handleScroll">
+				<div v-if="refreshContent" ref="innerRef" class="w-[100%] pb-3px">
+					<!-- 消息列表 -->
+					<div v-for="(item, index) in getMessageList0" :key="item.id" class="w-[100%]">
+						<div class="flex justify-center items-center mb-20px">
+							<!-- 日期 -->
+							<div v-if="
                   item.contentType !== KeFuMessageContentTypeEnum.SYSTEM && showTime(item, index)
-                "
-                class="date-message"
-              >
-                {{ formatDate(item.createTime) }}
-              </div>
-              <!-- 系统消息 -->
-              <div
-                v-if="item.contentType === KeFuMessageContentTypeEnum.SYSTEM"
-                class="system-message"
-              >
-                {{ item.content }}
-              </div>
-            </div>
-            <div
-              :class="[
+                " class="date-message">
+								{{ formatDate(item.createTime) }}
+							</div>
+							<!-- 系统消息 -->
+							<div v-if="item.contentType === KeFuMessageContentTypeEnum.SYSTEM" class="system-message">
+								{{ item.content }}
+							</div>
+						</div>
+						<div :class="[
                 item.senderType === UserTypeEnum.MEMBER
                   ? `ss-row-left`
                   : item.senderType === UserTypeEnum.ADMIN
                     ? `ss-row-right`
                     : ''
-              ]"
-              class="flex mb-20px w-[100%]"
-            >
-              <el-avatar
-                v-if="item.senderType === UserTypeEnum.MEMBER"
-                :src="conversation.userAvatar"
-                alt="avatar"
-                class="w-60px h-60px"
-              />
-              <div
-                :class="{ 'kefu-message': KeFuMessageContentTypeEnum.TEXT === item.contentType }"
-                class="p-10px"
-              >
-                <!-- 文本消息 -->
-                <MessageItem :message="item">
-                  <template v-if="KeFuMessageContentTypeEnum.TEXT === item.contentType">
-                    <div
-                      v-dompurify-html="replaceEmoji(item.content)"
-                      class="flex items-center"
-                    ></div>
-                  </template>
-                </MessageItem>
-                <!-- 图片消息 -->
-                <MessageItem :message="item">
-                  <el-image
-                    v-if="KeFuMessageContentTypeEnum.IMAGE === item.contentType"
-                    :initial-index="0"
-                    :preview-src-list="[item.content]"
-                    :src="item.content"
-                    class="w-200px"
-                    fit="contain"
-                    preview-teleported
-                  />
-                </MessageItem>
-                <!-- 商品消息 -->
-                <MessageItem :message="item">
-                  <ProductItem
-                    v-if="KeFuMessageContentTypeEnum.PRODUCT === item.contentType"
-                    :spuId="getMessageContent(item).spuId"
-                    :picUrl="getMessageContent(item).picUrl"
-                    :price="getMessageContent(item).price"
-                    :skuText="getMessageContent(item).introduction"
-                    :title="getMessageContent(item).spuName"
-                    :titleWidth="400"
-                    class="max-w-70%"
-                    priceColor="#FF3000"
-                  />
-                </MessageItem>
-                <!-- 订单消息 -->
-                <MessageItem :message="item">
-                  <OrderItem
-                    v-if="KeFuMessageContentTypeEnum.ORDER === item.contentType"
-                    :message="item"
-                    class="max-w-100%"
-                  />
-                </MessageItem>
-              </div>
-              <el-avatar
-                v-if="item.senderType === UserTypeEnum.ADMIN"
-                :src="item.senderAvatar"
-                alt="avatar"
-              />
-            </div>
-          </div>
-        </div>
-      </el-scrollbar>
-      <div
-        v-show="showNewMessageTip"
-        class="newMessageTip flex items-center cursor-pointer"
-        @click="handleToNewMessage"
-      >
-        <span>有新消息</span>
-        <Icon class="ml-5px" icon="ep:bottom" />
-      </div>
-    </el-main>
-    <el-footer height="230px">
-      <div class="h-[100%]">
-        <div class="chat-tools flex items-center">
-          <EmojiSelectPopover @select-emoji="handleEmojiSelect" />
-          <PictureSelectUpload
-            class="ml-15px mt-3px cursor-pointer"
-            @send-picture="handleSendPicture"
-          />
-        </div>
-        <el-input v-model="message" :rows="6" style="border-style: none" type="textarea" />
-        <div class="h-45px flex justify-end">
-          <el-button class="mt-10px" type="primary" @click="handleSendMessage">发送</el-button>
-        </div>
-      </div>
-    </el-footer>
-  </el-container>
-  <el-empty v-else description="请选择左侧的一个会话后开始" />
+              ]" class="flex mb-20px w-[100%]">
+							<el-avatar v-if="item.senderType === UserTypeEnum.MEMBER" :src="conversation.userAvatar"
+								alt="avatar" class="w-60px h-60px" />
+							<div :class="{ 'kefu-message': KeFuMessageContentTypeEnum.TEXT === item.contentType }"
+								class="p-10px">
+								<!-- 文本消息 -->
+								<MessageItem :message="item">
+									<template v-if="KeFuMessageContentTypeEnum.TEXT === item.contentType">
+										<div v-dompurify-html="replaceEmoji(item.content)" class="flex items-center">
+										</div>
+									</template>
+								</MessageItem>
+								<!-- 图片消息 -->
+								<MessageItem :message="item">
+									<el-image v-if="KeFuMessageContentTypeEnum.IMAGE === item.contentType"
+										:initial-index="0" :preview-src-list="[item.content]" :src="item.content"
+										class="w-200px" fit="contain" preview-teleported />
+								</MessageItem>
+								<!-- 商品消息 -->
+								<MessageItem :message="item">
+									<ProductItem v-if="KeFuMessageContentTypeEnum.PRODUCT === item.contentType"
+										:spuId="getMessageContent(item).spuId" :picUrl="getMessageContent(item).picUrl"
+										:price="getMessageContent(item).price"
+										:skuText="getMessageContent(item).introduction"
+										:title="getMessageContent(item).spuName" :titleWidth="400" class="max-w-70%"
+										priceColor="#FF3000" />
+								</MessageItem>
+								<!-- 订单消息 -->
+								<MessageItem :message="item">
+									<OrderItem v-if="KeFuMessageContentTypeEnum.ORDER === item.contentType"
+										:message="item" class="max-w-100%" />
+								</MessageItem>
+							</div>
+							<el-avatar v-if="item.senderType === UserTypeEnum.ADMIN" :src="item.senderAvatar"
+								alt="avatar" />
+						</div>
+					</div>
+				</div>
+			</el-scrollbar>
+			<div v-show="showNewMessageTip" class="newMessageTip flex items-center cursor-pointer"
+				@click="handleToNewMessage">
+				<span>有新消息</span>
+				<Icon class="ml-5px" icon="ep:bottom" />
+			</div>
+		</el-main>
+		<el-footer height="230px">
+			<div class="h-[100%]">
+				<div class="chat-tools flex items-center">
+					<EmojiSelectPopover @select-emoji="handleEmojiSelect" />
+					<PictureSelectUpload class="ml-15px mt-3px cursor-pointer" @send-picture="handleSendPicture" />
+					<!-- <VerbalTrick class="ml-11px mt-5px cursor-pointer" /> -->
+					<!-- 话术库 -->
+					<div style="margin-left: 9px; margin-top:5px;cursor: pointer;">
+						<img :src="Picture" class="w-32px h-32px" @click="huashu" />
+					</div>
+				</div>
+				<el-input v-model="message" :rows="6" style="border-style: none" type="textarea" />
+				<div class="h-45px flex justify-end">
+					<el-button class="mt-10px" type="primary" @click="handleSendMessage">发送</el-button>
+				</div>
+			</div>
+		</el-footer>
+	</el-container>
+	<el-empty v-else description="请选择左侧的一个会话后开始" />
+
+	<Dialog :title="dialogTitle" v-model="dialogVisible" :modal="false" width="700px">
+
+		<div style="display: flex; width: 100%; height: 400px;">
+
+			<!-- 左边占 30% -->
+			<div style="flex: 0 0 20%; background-color: #f0f0f0; padding: 10px;">
+				左边的内容
+			</div>
+			<!-- 右边占 70% -->
+			<div style="flex: 1; padding: 5px; overflow-y: auto; max-height: 400px;">
+				<p v-for="item in verbalTrickList" :key="item.id" style="font-size: 12px;cursor: pointer;transition: background-color 0.3s;" class="hover-shadow" @click="huashuClick(item.details)">
+					{{item.details}}
+				</p>
+			</div>
+		</div>
+	</Dialog>
+
 </template>
 
 <script lang="ts" setup>
-import { ElScrollbar as ElScrollbarType } from 'element-plus'
-import { KeFuMessageApi, KeFuMessageRespVO } from '@/api/mall/promotion/kefu/message'
-import { KeFuConversationRespVO } from '@/api/mall/promotion/kefu/conversation'
-import EmojiSelectPopover from './tools/EmojiSelectPopover.vue'
-import PictureSelectUpload from './tools/PictureSelectUpload.vue'
-import ProductItem from './message/ProductItem.vue'
-import OrderItem from './message/OrderItem.vue'
-import { Emoji, useEmoji } from './tools/emoji'
-import { KeFuMessageContentTypeEnum } from './tools/constants'
-import { isEmpty } from '@/utils/is'
-import { UserTypeEnum } from '@/utils/constants'
-import { formatDate } from '@/utils/formatTime'
-import dayjs from 'dayjs'
-import relativeTime from 'dayjs/plugin/relativeTime'
-import { debounce } from 'lodash-es'
-import { jsonParse } from '@/utils'
+	import { ElScrollbar as ElScrollbarType } from 'element-plus'
+	import { KeFuMessageApi, KeFuMessageRespVO } from '@/api/mall/promotion/kefu/message'
+	import { VerbalTrickApi, VerbalTrickVO } from '@/api/mall/promotion/verbaltrick'
+	import { KeFuConversationRespVO } from '@/api/mall/promotion/kefu/conversation'
+	import EmojiSelectPopover from './tools/EmojiSelectPopover.vue'
+	import PictureSelectUpload from './tools/PictureSelectUpload.vue'
+	// import VerbalTrick from './tools/VerbalTrick.vue'
+	import Picture from '@/views/mall/promotion/kefu/components/asserts/huashu.png'
+	import ProductItem from './message/ProductItem.vue'
+	import OrderItem from './message/OrderItem.vue'
+	import { Emoji, useEmoji } from './tools/emoji'
+	import { KeFuMessageContentTypeEnum } from './tools/constants'
+	import { isEmpty } from '@/utils/is'
+	import { UserTypeEnum } from '@/utils/constants'
+	import { formatDate } from '@/utils/formatTime'
+	import dayjs from 'dayjs'
+	import relativeTime from 'dayjs/plugin/relativeTime'
+	import { debounce } from 'lodash-es'
+	import { jsonParse } from '@/utils'
 
-dayjs.extend(relativeTime)
+	dayjs.extend(relativeTime)
 
-defineOptions({ name: 'KeFuMessageList' })
+	defineOptions({ name: 'KeFuMessageList' })
 
-const message = ref('') // 消息弹窗
-const { replaceEmoji } = useEmoji()
-const messageTool = useMessage()
-const messageList = ref<KeFuMessageRespVO[]>([]) // 消息列表
-const conversation = ref<KeFuConversationRespVO>({} as KeFuConversationRespVO) // 用户会话
-const showNewMessageTip = ref(false) // 显示有新消息提示
-const queryParams = reactive({
-  pageNo: 1,
-  pageSize: 10,
-  conversationId: 0
-})
-const total = ref(0) // 消息总条数
-const refreshContent = ref(false) // 内容刷新,主要解决会话消息页面高度不一致导致的滚动功能精度失效
+	let dialogVisible = ref(false) // 弹窗的是否展示
+	const dialogTitle = ref('客服话术') // 客服话术库弹窗标题
+	// 话术库的数据
+    const verbalTrickList = ref<VerbalTrickVO[]>([])
+	const message = ref('') // 消息弹窗
+	const { replaceEmoji } = useEmoji()
+	const messageTool = useMessage()
+	const messageList = ref<KeFuMessageRespVO[]>([]) // 消息列表
+	const conversation = ref<KeFuConversationRespVO>({} as KeFuConversationRespVO) // 用户会话
+	const showNewMessageTip = ref(false) // 显示有新消息提示
+	const queryParams = reactive({
+		pageNo: 1,
+		pageSize: 10,
+		conversationId: 0
+	})
+	const total = ref(0) // 消息总条数
+	const refreshContent = ref(false) // 内容刷新,主要解决会话消息页面高度不一致导致的滚动功能精度失效
 
-/** 获悉消息内容 */
-const getMessageContent = computed(() => (item: any) => jsonParse(item.content))
-/** 获得消息列表 */
-const getMessageList = async () => {
-  const res = await KeFuMessageApi.getKeFuMessagePage(queryParams)
-  total.value = res.total
-  // 情况一：加载最新消息
-  if (queryParams.pageNo === 1) {
-    messageList.value = res.list
-  } else {
-    // 情况二：加载历史消息
-    for (const item of res.list) {
-      pushMessage(item)
-    }
-  }
-  refreshContent.value = true
-}
+	/** 获悉消息内容 */
+	const getMessageContent = computed(() => (item : any) => jsonParse(item.content))
+	/** 获得消息列表 */
+	const getMessageList = async () => {
+		const res = await KeFuMessageApi.getKeFuMessagePage(queryParams)
+		total.value = res.total
+		// 情况一：加载最新消息
+		if (queryParams.pageNo === 1) {
+			messageList.value = res.list
+		} else {
+			// 情况二：加载历史消息
+			for (const item of res.list) {
+				pushMessage(item)
+			}
+		}
+		refreshContent.value = true
+	}
 
-/** 添加消息 */
-const pushMessage = (message: any) => {
-  if (messageList.value.some((val) => val.id === message.id)) {
-    return
-  }
-  messageList.value.push(message)
-}
+	/** 添加消息 */
+	const pushMessage = (message : any) => {
+		if (messageList.value.some((val) => val.id === message.id)) {
+			return
+		}
+		messageList.value.push(message)
+	}
 
-/** 按照时间倒序，获取消息列表 */
-const getMessageList0 = computed(() => {
-  messageList.value.sort((a: any, b: any) => a.createTime - b.createTime)
-  return messageList.value
-})
+	/** 按照时间倒序，获取消息列表 */
+	const getMessageList0 = computed(() => {
+		messageList.value.sort((a : any, b : any) => a.createTime - b.createTime)
+		return messageList.value
+	})
 
-/** 刷新消息列表 */
-const refreshMessageList = async (message?: any) => {
-  if (!conversation.value) {
-    return
-  }
+	/** 刷新消息列表 */
+	const refreshMessageList = async (message ?: any) => {
+		if (!conversation.value) {
+			return
+		}
 
-  if (typeof message !== 'undefined') {
-    // 当前查询会话与消息所属会话不一致则不做处理
-    if (message.conversationId !== conversation.value.id) {
-      return
-    }
-    pushMessage(message)
-  } else {
-    // TODO @puhui999：不基于 page 做。而是流式分页；通过 createTime 排序查询；
-    queryParams.pageNo = 1
-    await getMessageList()
-  }
+		if (typeof message !== 'undefined') {
+			// 当前查询会话与消息所属会话不一致则不做处理
+			if (message.conversationId !== conversation.value.id) {
+				return
+			}
+			pushMessage(message)
+		} else {
+			// TODO @puhui999：不基于 page 做。而是流式分页；通过 createTime 排序查询；
+			queryParams.pageNo = 1
+			await getMessageList()
+		}
 
-  if (loadHistory.value) {
-    // 右下角显示有新消息提示
-    showNewMessageTip.value = true
-  } else {
-    // 滚动到最新消息处
-    await handleToNewMessage()
-  }
-}
+		if (loadHistory.value) {
+			// 右下角显示有新消息提示
+			showNewMessageTip.value = true
+		} else {
+			// 滚动到最新消息处
+			await handleToNewMessage()
+		}
+	}
 
-/** 获得新会话的消息列表 */
-// TODO @puhui999：可优化：可以考虑本地做每个会话的消息 list 缓存；然后点击切换时，读取缓存；然后异步获取新消息，merge 下；
-const getNewMessageList = async (val: KeFuConversationRespVO) => {
-  // 会话切换,重置相关参数
-  queryParams.pageNo = 1
-  messageList.value = []
-  total.value = 0
-  loadHistory.value = false
-  refreshContent.value = false
-  // 设置会话相关属性
-  conversation.value = val
-  queryParams.conversationId = val.id
-  // 获取消息
-  await refreshMessageList()
-}
-defineExpose({ getNewMessageList, refreshMessageList })
+	/** 获得新会话的消息列表 */
+	// TODO @puhui999：可优化：可以考虑本地做每个会话的消息 list 缓存；然后点击切换时，读取缓存；然后异步获取新消息，merge 下；
+	const getNewMessageList = async (val : KeFuConversationRespVO) => {
+		// 会话切换,重置相关参数
+		queryParams.pageNo = 1
+		messageList.value = []
+		total.value = 0
+		loadHistory.value = false
+		refreshContent.value = false
+		// 设置会话相关属性
+		conversation.value = val
+		queryParams.conversationId = val.id
+		// 获取消息
+		await refreshMessageList()
+	}
+	defineExpose({ getNewMessageList, refreshMessageList })
 
-const showKeFuMessageList = computed(() => !isEmpty(conversation.value)) // 是否显示聊天区域
-const skipGetMessageList = computed(() => {
-  // 已加载到最后一页的话则不触发新的消息获取
-  return total.value > 0 && Math.ceil(total.value / queryParams.pageSize) === queryParams.pageNo
-}) // 跳过消息获取
+	const showKeFuMessageList = computed(() => !isEmpty(conversation.value)) // 是否显示聊天区域
+	const skipGetMessageList = computed(() => {
+		// 已加载到最后一页的话则不触发新的消息获取
+		return total.value > 0 && Math.ceil(total.value / queryParams.pageSize) === queryParams.pageNo
+	}) // 跳过消息获取
 
-/** 处理表情选择 */
-const handleEmojiSelect = (item: Emoji) => {
-  message.value += item.name
-}
+	/** 处理表情选择 */
+	const handleEmojiSelect = (item : Emoji) => {
+		message.value += item.name
+	}
 
-/** 处理图片发送 */
-const handleSendPicture = async (picUrl: string) => {
-  // 组织发送消息
-  const msg = {
-    conversationId: conversation.value.id,
-    contentType: KeFuMessageContentTypeEnum.IMAGE,
-    content: picUrl
-  }
-  await sendMessage(msg)
-}
+	/** 处理图片发送 */
+	const handleSendPicture = async (picUrl : string) => {
+		// 组织发送消息
+		const msg = {
+			conversationId: conversation.value.id,
+			contentType: KeFuMessageContentTypeEnum.IMAGE,
+			content: picUrl
+		}
+		await sendMessage(msg)
+	}
 
-/** 发送文本消息 */
-const handleSendMessage = async () => {
-  // 1. 校验消息是否为空
-  if (isEmpty(unref(message.value))) {
-    messageTool.notifyWarning('请输入消息后再发送哦！')
-    return
-  }
-  // 2. 组织发送消息
-  const msg = {
-    conversationId: conversation.value.id,
-    contentType: KeFuMessageContentTypeEnum.TEXT,
-    content: message.value
-  }
-  await sendMessage(msg)
-}
+	/*点击话术库*/
+	const huashu = async () => {
+		dialogVisible.value = true;
+	}
+	
+	const getVerbalTrickList = async () => {
+		const response = await VerbalTrickApi.getVerbalTrickList();
+	    verbalTrickList.value = response; // 将数据部分赋值给 verbalTrickList
+	}	
+	
+	
+	/*选择话术库内容*/
+	const huashuClick = (content: string) => {
+		message.value = content;
+		dialogVisible.value = false;
+	}
 
-/** 真正发送消息 【共用】*/
-const sendMessage = async (msg: any) => {
-  // 发送消息
-  await KeFuMessageApi.sendKeFuMessage(msg)
-  message.value = ''
-  // 加载消息列表
-  await refreshMessageList()
-}
+	/** 发送文本消息 */
+	const handleSendMessage = async () => {
+		// 1. 校验消息是否为空
+		if (isEmpty(unref(message.value))) {
+			messageTool.notifyWarning('请输入消息后再发送哦！')
+			return
+		}
+		// 2. 组织发送消息
+		const msg = {
+			conversationId: conversation.value.id,
+			contentType: KeFuMessageContentTypeEnum.TEXT,
+			content: message.value
+		}
+		await sendMessage(msg)
+	}
 
-/** 滚动到底部 */
-const innerRef = ref<HTMLDivElement>()
-const scrollbarRef = ref<InstanceType<typeof ElScrollbarType>>()
-const scrollToBottom = async () => {
-  // 1. 首次加载时滚动到最新消息，如果加载的是历史消息则不滚动
-  if (loadHistory.value) {
-    return
-  }
-  // 2.1 滚动到最新消息，关闭新消息提示
-  await nextTick()
-  scrollbarRef.value!.setScrollTop(innerRef.value!.clientHeight)
-  showNewMessageTip.value = false
-  // 2.2 消息已读
-  await KeFuMessageApi.updateKeFuMessageReadStatus(conversation.value.id)
-}
+	/** 真正发送消息 【共用】*/
+	const sendMessage = async (msg : any) => {
+		// 发送消息
+		await KeFuMessageApi.sendKeFuMessage(msg)
+		message.value = ''
+		// 加载消息列表
+		await refreshMessageList()
+	}
 
-/** 查看新消息 */
-const handleToNewMessage = async () => {
-  loadHistory.value = false
-  await scrollToBottom()
-}
+	/** 滚动到底部 */
+	const innerRef = ref<HTMLDivElement>()
+	const scrollbarRef = ref<InstanceType<typeof ElScrollbarType>>()
+	const scrollToBottom = async () => {
+		// 1. 首次加载时滚动到最新消息，如果加载的是历史消息则不滚动
+		if (loadHistory.value) {
+			return
+		}
+		// 2.1 滚动到最新消息，关闭新消息提示
+		await nextTick()
+		scrollbarRef.value!.setScrollTop(innerRef.value!.clientHeight)
+		showNewMessageTip.value = false
+		// 2.2 消息已读
+		await KeFuMessageApi.updateKeFuMessageReadStatus(conversation.value.id)
+	}
 
-const loadHistory = ref(false) // 加载历史消息
-/** 处理消息列表滚动事件(debounce 限流) */
-const handleScroll = debounce(({ scrollTop }) => {
-  if (skipGetMessageList.value) {
-    return
-  }
-  // 触顶自动加载下一页数据
-  if (Math.floor(scrollTop) === 0) {
-    handleOldMessage()
-  }
-  const wrap = scrollbarRef.value?.wrapRef
-  // 触底重置
-  if (Math.abs(wrap!.scrollHeight - wrap!.clientHeight - wrap!.scrollTop) < 1) {
-    loadHistory.value = false
-    refreshMessageList()
-  }
-}, 200)
-/** 加载历史消息 */
-const handleOldMessage = async () => {
-  // 记录已有页面高度
-  const oldPageHeight = innerRef.value?.clientHeight
-  if (!oldPageHeight) {
-    return
-  }
-  loadHistory.value = true
-  // 加载消息列表
-  queryParams.pageNo += 1
-  await getMessageList()
-  // 等页面加载完后，获得上一页最后一条消息的位置，控制滚动到它所在位置
-  scrollbarRef.value!.setScrollTop(innerRef.value!.clientHeight - oldPageHeight)
-}
+	/** 查看新消息 */
+	const handleToNewMessage = async () => {
+		loadHistory.value = false
+		await scrollToBottom()
+	}
 
-/**
- * 是否显示时间
- *
- * @param {*} item - 数据
- * @param {*} index - 索引
- */
-const showTime = computed(() => (item: KeFuMessageRespVO, index: number) => {
-  if (unref(messageList.value)[index + 1]) {
-    let dateString = dayjs(unref(messageList.value)[index + 1].createTime).fromNow()
-    return dateString !== dayjs(unref(item).createTime).fromNow()
-  }
-  return false
-})
+	const loadHistory = ref(false) // 加载历史消息
+	/** 处理消息列表滚动事件(debounce 限流) */
+	const handleScroll = debounce(({ scrollTop }) => {
+		if (skipGetMessageList.value) {
+			return
+		}
+		// 触顶自动加载下一页数据
+		if (Math.floor(scrollTop) === 0) {
+			handleOldMessage()
+		}
+		const wrap = scrollbarRef.value?.wrapRef
+		// 触底重置
+		if (Math.abs(wrap!.scrollHeight - wrap!.clientHeight - wrap!.scrollTop) < 1) {
+			loadHistory.value = false
+			refreshMessageList()
+		}
+	}, 200)
+	/** 加载历史消息 */
+	const handleOldMessage = async () => {
+		// 记录已有页面高度
+		const oldPageHeight = innerRef.value?.clientHeight
+		if (!oldPageHeight) {
+			return
+		}
+		loadHistory.value = true
+		// 加载消息列表
+		queryParams.pageNo += 1
+		await getMessageList()
+		// 等页面加载完后，获得上一页最后一条消息的位置，控制滚动到它所在位置
+		scrollbarRef.value!.setScrollTop(innerRef.value!.clientHeight - oldPageHeight)
+	}
+
+	/**
+	 * 是否显示时间
+	 *
+	 * @param {*} item - 数据
+	 * @param {*} index - 索引
+	 */
+	const showTime = computed(() => (item : KeFuMessageRespVO, index : number) => {
+		if (unref(messageList.value)[index + 1]) {
+			let dateString = dayjs(unref(messageList.value)[index + 1].createTime).fromNow()
+			return dateString !== dayjs(unref(item).createTime).fromNow()
+		}
+		return false
+	})
+	
+	
+	/** 初始化 **/
+	onMounted(() => {
+	  getVerbalTrickList()
+	})
 </script>
 
 <style lang="scss" scoped>
-.kefu {
-  &-title {
-    border-bottom: #e4e0e0 solid 1px;
-    height: 60px;
-    line-height: 60px;
-  }
+	
+	.hover-shadow:hover {
+	  background-color: lightgray; /* 可根据需要调整颜色 */
+	}
+	.kefu {
+		&-title {
+			border-bottom: #e4e0e0 solid 1px;
+			height: 60px;
+			line-height: 60px;
+		}
 
-  &-content {
-    position: relative;
+		&-content {
+			position: relative;
 
-    .newMessageTip {
-      position: absolute;
-      bottom: 35px;
-      right: 35px;
-      background-color: var(--app-content-bg-color);
-      padding: 10px;
-      border-radius: 30px;
-      font-size: 12px;
-      box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); /* 阴影效果 */
-    }
+			.newMessageTip {
+				position: absolute;
+				bottom: 35px;
+				right: 35px;
+				background-color: var(--app-content-bg-color);
+				padding: 10px;
+				border-radius: 30px;
+				font-size: 12px;
+				box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
+				/* 阴影效果 */
+			}
 
-    .ss-row-left {
-      justify-content: flex-start;
+			.ss-row-left {
+				justify-content: flex-start;
 
-      .kefu-message {
-        margin-left: 20px;
-        position: relative;
+				.kefu-message {
+					margin-left: 20px;
+					position: relative;
 
-        &::before {
-          content: '';
-          width: 10px;
-          height: 10px;
-          left: -19px;
-          top: calc(50% - 10px);
-          position: absolute;
-          border-left: 5px solid transparent;
-          border-bottom: 5px solid transparent;
-          border-top: 5px solid transparent;
-          border-right: 5px solid var(--app-content-bg-color);
-        }
-      }
-    }
+					&::before {
+						content: '';
+						width: 10px;
+						height: 10px;
+						left: -19px;
+						top: calc(50% - 10px);
+						position: absolute;
+						border-left: 5px solid transparent;
+						border-bottom: 5px solid transparent;
+						border-top: 5px solid transparent;
+						border-right: 5px solid var(--app-content-bg-color);
+					}
+				}
+			}
+			
+	
 
-    .ss-row-right {
-      justify-content: flex-end;
+			.ss-row-right {
+				justify-content: flex-end;
 
-      .kefu-message {
-        margin-right: 20px;
-        position: relative;
+				.kefu-message {
+					margin-right: 20px;
+					position: relative;
 
-        &::after {
-          content: '';
-          width: 10px;
-          height: 10px;
-          right: -19px;
-          top: calc(50% - 10px);
-          position: absolute;
-          border-left: 5px solid var(--app-content-bg-color);
-          border-bottom: 5px solid transparent;
-          border-top: 5px solid transparent;
-          border-right: 5px solid transparent;
-        }
-      }
-    }
+					&::after {
+						content: '';
+						width: 10px;
+						height: 10px;
+						right: -19px;
+						top: calc(50% - 10px);
+						position: absolute;
+						border-left: 5px solid var(--app-content-bg-color);
+						border-bottom: 5px solid transparent;
+						border-top: 5px solid transparent;
+						border-right: 5px solid transparent;
+					}
+				}
+			}
 
-    // 消息气泡
-    .kefu-message {
-      color: #a9a9a9;
-      border-radius: 5px;
-      box-shadow: 3px 3px 5px rgba(220, 220, 220, 0.1);
-      padding: 5px 10px;
-      width: auto;
-      max-width: 50%;
-      text-align: left;
-      display: inline-block !important;
-      position: relative;
-      word-break: break-all;
-      background-color: var(--app-content-bg-color);
-      transition: all 0.2s;
+			// 消息气泡
+			.kefu-message {
+				color: #a9a9a9;
+				border-radius: 5px;
+				box-shadow: 3px 3px 5px rgba(220, 220, 220, 0.1);
+				padding: 5px 10px;
+				width: auto;
+				max-width: 50%;
+				text-align: left;
+				display: inline-block !important;
+				position: relative;
+				word-break: break-all;
+				background-color: var(--app-content-bg-color);
+				transition: all 0.2s;
 
-      &:hover {
-        transform: scale(1.03);
-      }
-    }
 
-    .date-message,
-    .system-message {
-      width: fit-content;
-      border-radius: 12rpx;
-      padding: 8rpx 16rpx;
-      margin-bottom: 16rpx;
-      //background-color: #e8e8e8;
-      color: #999;
-      font-size: 24rpx;
-    }
-  }
+				&:hover {
+					transform: scale(1.03);
+				}
+			}
 
-  .chat-tools {
-    width: 100%;
-    border: var(--el-border-color) solid 1px;
-    border-radius: 10px;
-    height: 44px;
-  }
+			.date-message,
+			.system-message {
+				width: fit-content;
+				border-radius: 12rpx;
+				padding: 8rpx 16rpx;
+				margin-bottom: 16rpx;
+				//background-color: #e8e8e8;
+				color: #999;
+				font-size: 24rpx;
+			}
+		}
 
-  ::v-deep(textarea) {
-    resize: none;
-  }
-}
-</style>
+		.chat-tools {
+			width: 100%;
+			border: var(--el-border-color) solid 1px;
+			border-radius: 10px;
+			height: 44px;
+		}
+
+		::v-deep(textarea) {
+			resize: none;
+		}
+	}
+</style>
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/views/mall/promotion/kefu/index.vue b/yudao-admin-vue3/src/views/mall/promotion/kefu/index.vue
index ccda0ba..325bd32 100644
--- a/yudao-admin-vue3/src/views/mall/promotion/kefu/index.vue
+++ b/yudao-admin-vue3/src/views/mall/promotion/kefu/index.vue
@@ -8,7 +8,7 @@
     </el-col>
     <!-- 会话详情（选中会话的消息列表） -->
     <el-col :span="12">
-      <ContentWrap>
+      <ContentWrap> 
         <KeFuMessageList ref="keFuChatBoxRef" @change="getConversationList" />
       </ContentWrap>
     </el-col>
@@ -21,6 +21,7 @@
   </el-row>
 </template>
 
+
 <script lang="ts" setup>
   import { KeFuConversationList, KeFuMessageList, MemberBrowsingHistory } from './components'
   import { WebSocketMessageTypeConstants } from './components/tools/constants'
diff --git a/yudao-admin-vue3/src/views/mall/promotion/leaveword/LeaveWordForm.vue b/yudao-admin-vue3/src/views/mall/promotion/leaveword/LeaveWordForm.vue
new file mode 100644
index 0000000..2ff685d
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/leaveword/LeaveWordForm.vue
@@ -0,0 +1,73 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+	  :rules="formRules"
+	  :model="formData"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="回复内容" >
+        <el-input v-model="formData.response" placeholder="请输入回复内容" />
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+</template>
+<script setup lang="ts">
+
+import { LeaveWordApi, LeaveWordVO } from '@/api/mall/promotion/leaveword'
+
+/** 用户留言 表单 */
+defineOptions({ name: 'LeaveWordForm' })
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+// const formType = ref('') // 表单的类型：create - 新增；update - 修改
+
+const formData = ref({
+  id: 0,
+  response: '',
+})
+const formRules = reactive({
+  response: [{ required: true, message: '回复内容', trigger: 'blur' }]
+})
+const formRef = ref() // 表单 Ref
+
+/** 打开弹窗 */
+const open = async (id: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('回复')
+  // formType.value = '回复'
+  formData.value.id = id
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+	  console.log('1111111111111',formData.value.id +'   ,   '+ formData.value.response	)
+	  await LeaveWordApi.addResponse(formData.value.id,formData.value.response)
+	  message.notifySuccess('处理成功')
+	  
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+</script>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/leaveword/index.vue b/yudao-admin-vue3/src/views/mall/promotion/leaveword/index.vue
new file mode 100644
index 0000000..fe9a4cd
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/leaveword/index.vue
@@ -0,0 +1,223 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="68px"
+    >
+      <el-form-item label="昵称" prop="name">
+        <el-input
+          v-model="queryParams.name"
+          placeholder="请输入昵称"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="电话" prop="phone">
+        <el-input
+          v-model="queryParams.phone"
+          placeholder="请输入电话"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="状态" prop="status">
+        <el-select
+          v-model="queryParams.status"
+          placeholder="请选择状态"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_LEAVE_WORD_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['promotion:leave-word:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true">
+      <el-table-column label="ID" align="center" prop="id" />
+      <el-table-column label="昵称" align="center" prop="name" />
+      <el-table-column label="电话" align="center" prop="phone" />
+      <el-table-column label="内容" align="center" prop="content" />
+      <el-table-column label="状态" align="center" prop="status">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_LEAVE_WORD_STATUS" :value="scope.row.status" />
+        </template>
+      </el-table-column>
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center">
+        <template #default="scope">
+          <el-button v-if="scope.row.status == 0"
+            link
+            type="primary"
+            @click="openForm( scope.row.id)"
+            v-hasPermi="['promotion:leave-word:update']"
+          >
+            待处理
+          </el-button>
+		  <el-button v-if="scope.row.status == 1"
+		  disabled
+		    link
+		    type="primary"
+		    @click="openForm( scope.row.id)"
+		    v-hasPermi="['promotion:leave-word:update']"
+		  >
+		    已处理
+		  </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['promotion:leave-word:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <LeaveWordForm ref="formRef" @success="getList" />
+</template>
+
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { LeaveWordApi, LeaveWordVO } from '@/api/mall/promotion/leaveword'
+import LeaveWordForm from './LeaveWordForm.vue'
+
+/** 用户留言 列表 */
+defineOptions({ name: 'LeaveWord' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+
+const loading = ref(true) // 列表的加载中
+const list = ref<LeaveWordVO[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  name: undefined,
+  phone: undefined,
+  content: undefined,
+  status: undefined,
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await LeaveWordApi.getLeaveWordPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (id?: number) => {
+  formRef.value.open(id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await LeaveWordApi.deleteLeaveWord(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await LeaveWordApi.exportLeaveWord(queryParams)
+    download.excel(data, '用户留言.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/point/activity/PointActivityForm.vue b/yudao-admin-vue3/src/views/mall/promotion/point/activity/PointActivityForm.vue
index 48c49a8..b80aa3f 100644
--- a/yudao-admin-vue3/src/views/mall/promotion/point/activity/PointActivityForm.vue
+++ b/yudao-admin-vue3/src/views/mall/promotion/point/activity/PointActivityForm.vue
@@ -1,5 +1,5 @@
 <template>
-  <Dialog v-model="dialogVisible" :title="dialogTitle" width="95%">
+  <Dialog v-model="dialogVisible" :title="dialogTitle" width="90%">
     <Form
       ref="formRef"
       v-loading="formLoading"
@@ -36,7 +36,7 @@
               <el-input-number v-model="sku.productConfig.point" :min="0" class="w-100%" />
             </template>
           </el-table-column>
-          <el-table-column align="center" label="所需金额(元)" min-width="168">
+      <!--   <el-table-column align="center" label="所需金额(元)" min-width="168">
             <template #default="{ row: sku }">
               <el-input-number
                 v-model="sku.productConfig.price"
@@ -46,7 +46,7 @@
                 class="w-100%"
               />
             </template>
-          </el-table-column>
+          </el-table-column> -->
         </SpuAndSkuList>
       </template>
     </Form>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/supportstaff/SupportStaffForm.vue b/yudao-admin-vue3/src/views/mall/promotion/supportstaff/SupportStaffForm.vue
new file mode 100644
index 0000000..5af56d3
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/supportstaff/SupportStaffForm.vue
@@ -0,0 +1,159 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="客服名称" prop="name">
+        <el-input v-model="formData.name" placeholder="请输入客服名称" />
+      </el-form-item>
+	  <el-form-item label="客服头像" prop="pic">
+	    <UploadImg v-model="formData.pic" />
+	  </el-form-item>
+      <el-form-item label="手机号码" prop="phone">
+        <el-input v-model="formData.phone" placeholder="请输入手机号码" />
+      </el-form-item>
+      <el-form-item label="登录账号" prop="account">
+        <el-input v-model="formData.account" placeholder="请输入登录账号" />
+      </el-form-item>
+      <el-form-item label="登录密码" prop="password">
+        <el-input v-model="formData.password" placeholder="请输入登录密码" />
+      </el-form-item>
+      <el-form-item label="客服状态" prop="status">
+        <el-radio-group v-model="formData.status">
+          <el-radio
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_STATUS)"
+            :key="dict.value"
+            :label="dict.value"
+          >
+            {{ dict.label }}
+          </el-radio>
+        </el-radio-group>
+      </el-form-item>
+      <el-form-item label="手机订单管理" prop="orderManage">
+        <el-radio-group v-model="formData.orderManage">
+          <el-radio
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_MANAGE)"
+            :key="dict.value"
+            :label="dict.value"
+          >
+            {{ dict.label }}
+          </el-radio>
+        </el-radio-group>
+      </el-form-item>
+      <el-form-item label="订单通知" prop="orderInform">
+        <el-radio-group v-model="formData.orderInform">
+          <el-radio
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_INFORM)"
+            :key="dict.value"
+            :label="dict.value"
+          >
+            {{ dict.label }}
+          </el-radio>
+        </el-radio-group>
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { SupportStaffApi, SupportStaffVO } from '@/api/mall/promotion/supportstaff'
+
+/** 客服人员 表单 */
+defineOptions({ name: 'SupportStaffForm' })
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref({
+  id: undefined,
+  name: undefined,
+  pic: undefined,
+  phone: undefined,
+  account: undefined,
+  password: undefined,
+  status: undefined,
+  orderManage: undefined,
+  orderInform: undefined
+})
+const formRules = reactive({
+  name: [{ required: true, message: '客服名称不能为空', trigger: 'blur' }],
+  phone: [{ required: true, message: '手机号码不能为空', trigger: 'blur' }],
+  account: [{ required: true, message: '登录账号不能为空', trigger: 'blur' }],
+  password: [{ required: true, message: '登录密码不能为空', trigger: 'blur' }]
+})
+const formRef = ref() // 表单 Ref
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await SupportStaffApi.getSupportStaff(id)
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+    const data = formData.value as unknown as SupportStaffVO
+    if (formType.value === 'create') {
+      await SupportStaffApi.createSupportStaff(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await SupportStaffApi.updateSupportStaff(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    name: undefined,
+	pic: undefined,
+    phone: undefined,
+    account: undefined,
+    password: undefined,
+    status: undefined,
+    orderManage: undefined,
+    orderInform: undefined
+  }
+  formRef.value?.resetFields()
+}
+
+
+
+
+</script>
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/views/mall/promotion/supportstaff/index.vue b/yudao-admin-vue3/src/views/mall/promotion/supportstaff/index.vue
new file mode 100644
index 0000000..ebb7a82
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/supportstaff/index.vue
@@ -0,0 +1,301 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="68px"
+    >
+      <el-form-item label="客服名称" prop="name">
+        <el-input
+          v-model="queryParams.name"
+          placeholder="请输入客服名称"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="手机号码" prop="phone">
+        <el-input
+          v-model="queryParams.phone"
+          placeholder="请输入手机号码"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="登录账号" prop="account">
+        <el-input
+          v-model="queryParams.account"
+          placeholder="请输入登录账号"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+     <!-- <el-form-item label="登录密码" prop="password">
+        <el-input
+          v-model="queryParams.password"
+          placeholder="请输入登录密码"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item> -->
+      <el-form-item label="客服状态" prop="status">
+        <el-select
+          v-model="queryParams.status"
+          placeholder="请选择客服状态"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+     <!-- <el-form-item label="手机订单管理" prop="orderManage">
+        <el-select
+          v-model="queryParams.orderManage"
+          placeholder="请选择手机订单管理"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_MANAGE)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item> -->
+     <!-- <el-form-item label="订单通知" prop="orderInform">
+        <el-select
+          v-model="queryParams.orderInform"
+          placeholder="请选择订单通知"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_INFORM)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item> -->
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="openForm('create')"
+          v-hasPermi="['promotion:support-staff:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['promotion:support-staff:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true">
+      <el-table-column label="ID" align="center" prop="id" />
+      <el-table-column label="客服名称" align="center" prop="name" />
+	  <el-table-column label="客服头像" align="center" prop="pic" >
+	  <template #default="{ row }">
+	    <div class="flex justify-center items-center">
+	      <el-image
+	        fit="cover"
+	        :src="row.pic"
+	        class="flex-none w-50px h-50px"
+	        @click="imagePreview(row.pic)"
+	      />
+	    </div>
+	  </template>
+	  </el-table-column>
+      <el-table-column label="手机号码" align="center" prop="phone" />
+      <el-table-column label="登录账号" align="center" prop="account" />
+     <!-- <el-table-column label="登录密码" align="center" prop="password" /> -->
+      <el-table-column label="客服状态" align="center" prop="status">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_SUPPORT_STAFF_STATUS" :value="scope.row.status" />
+        </template>
+      </el-table-column>
+      <!-- <el-table-column label="手机订单管理" align="center" prop="orderManage">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_MANAGE" :value="scope.row.orderManage" />
+        </template>
+      </el-table-column>
+      <el-table-column label="订单通知" align="center" prop="orderInform">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_SUPPORT_STAFF_ORDER_INFORM" :value="scope.row.orderInform" />
+        </template>
+      </el-table-column> -->
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center">
+        <template #default="scope">
+          <el-button
+            link
+            type="primary"
+            @click="openForm('update', scope.row.id)"
+            v-hasPermi="['promotion:support-staff:update']"
+          >
+            编辑
+          </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['promotion:support-staff:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <SupportStaffForm ref="formRef" @success="getList" />
+</template>
+
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { SupportStaffApi, SupportStaffVO } from '@/api/mall/promotion/supportstaff'
+import SupportStaffForm from './SupportStaffForm.vue'
+
+/** 客服人员 列表 */
+defineOptions({ name: 'SupportStaff' })
+
+
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+
+const loading = ref(true) // 列表的加载中
+const list = ref<SupportStaffVO[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  name: undefined,
+  phone: undefined,
+  account: undefined,
+  password: undefined,
+  status: undefined,
+  orderManage: undefined,
+  orderInform: undefined,
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await SupportStaffApi.getSupportStaffPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await SupportStaffApi.deleteSupportStaff(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await SupportStaffApi.exportSupportStaff(queryParams)
+    download.excel(data, '客服人员.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>
+<style>
+	
+</style>
\ No newline at end of file
diff --git a/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/VerbalTrickForm.vue b/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/VerbalTrickForm.vue
new file mode 100644
index 0000000..53d01e1
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/VerbalTrickForm.vue
@@ -0,0 +1,111 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="分类" prop="type">
+        <el-select v-model="formData.type" placeholder="请选择分类">
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_VERBAL_TRICK_TYPE)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="标题" prop="title">
+        <el-input v-model="formData.title" placeholder="请输入标题" />
+      </el-form-item>
+      <el-form-item label="详情" prop="details">
+        <el-input v-model="formData.details" type="textarea" placeholder="请输入详情" :rows="6" />
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { VerbalTrickApi, VerbalTrickVO } from '@/api/mall/promotion/verbaltrick'
+
+/** 客服话术 表单 */
+defineOptions({ name: 'VerbalTrickForm' })
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref({
+  id: undefined,
+  type: undefined,
+  title: undefined,
+  details: undefined
+})
+const formRules = reactive({
+  title: [{ required: true, message: '标题不能为空', trigger: 'blur' }],
+  details: [{ required: true, message: '详情不能为空', trigger: 'blur' }]
+})
+const formRef = ref() // 表单 Ref
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await VerbalTrickApi.getVerbalTrick(id)
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+    const data = formData.value as unknown as VerbalTrickVO
+    if (formType.value === 'create') {
+      await VerbalTrickApi.createVerbalTrick(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await VerbalTrickApi.updateVerbalTrick(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    type: undefined,
+    title: undefined,
+    details: undefined
+  }
+  formRef.value?.resetFields()
+}
+</script>
diff --git a/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/index.vue b/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/index.vue
new file mode 100644
index 0000000..087d715
--- /dev/null
+++ b/yudao-admin-vue3/src/views/mall/promotion/verbaltrick/index.vue
@@ -0,0 +1,211 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="68px"
+    >
+      <el-form-item label="分类" prop="type">
+        <el-select
+          v-model="queryParams.type"
+          placeholder="请选择分类"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.KEFU_VERBAL_TRICK_TYPE)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="标题" prop="title">
+        <el-input
+          v-model="queryParams.title"
+          placeholder="请输入标题"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="openForm('create')"
+          v-hasPermi="['promotion:verbal-trick:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['promotion:verbal-trick:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true">
+      <el-table-column label="ID" align="center" prop="id" />
+      <el-table-column label="分类" align="center" prop="type">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.KEFU_VERBAL_TRICK_TYPE" :value="scope.row.type" />
+        </template>
+      </el-table-column>
+      <el-table-column label="标题" align="center" prop="title" />
+      <el-table-column label="详情" align="center" prop="details" />
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center">
+        <template #default="scope">
+          <el-button
+            link
+            type="primary"
+            @click="openForm('update', scope.row.id)"
+            v-hasPermi="['promotion:verbal-trick:update']"
+          >
+            编辑
+          </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['promotion:verbal-trick:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <VerbalTrickForm ref="formRef" @success="getList" />
+</template>
+
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { VerbalTrickApi, VerbalTrickVO } from '@/api/mall/promotion/verbaltrick'
+import VerbalTrickForm from './VerbalTrickForm.vue'
+
+/** 客服话术 列表 */
+defineOptions({ name: 'VerbalTrick' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+
+const loading = ref(true) // 列表的加载中
+const list = ref<VerbalTrickVO[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  type: undefined,
+  title: undefined,
+  details: undefined,
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await VerbalTrickApi.getVerbalTrickPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await VerbalTrickApi.deleteVerbalTrick(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await VerbalTrickApi.exportVerbalTrick(queryParams)
+    download.excel(data, '客服话术.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>
diff --git a/yudao-module-mall/yudao-module-promotion-api/src/main/java/cn/iocoder/yudao/module/promotion/enums/ErrorCodeConstants.java b/yudao-module-mall/yudao-module-promotion-api/src/main/java/cn/iocoder/yudao/module/promotion/enums/ErrorCodeConstants.java
index fd3d07f..7224bd0 100644
--- a/yudao-module-mall/yudao-module-promotion-api/src/main/java/cn/iocoder/yudao/module/promotion/enums/ErrorCodeConstants.java
+++ b/yudao-module-mall/yudao-module-promotion-api/src/main/java/cn/iocoder/yudao/module/promotion/enums/ErrorCodeConstants.java
@@ -154,4 +154,16 @@ public interface ErrorCodeConstants {
 
     ErrorCode TIME_FORMAT_ERROR = new ErrorCode(1_019_007_008, "秒杀时间段格式化错误");
 
+    // ========== 客服话术 TODO 补充编号 ==========
+    ErrorCode VERBAL_TRICK_NOT_EXISTS = new ErrorCode(1_020_00_001, "客服话术不存在");
+
+    // ========== 用户留言 TODO 补充编号 ==========
+    ErrorCode LEAVE_WORD_NOT_EXISTS = new ErrorCode(1_021_001_001, "用户留言不存在");
+
+    // ========== 自动回复 TODO 补充编号 ==========
+    ErrorCode AUTO_RESPONSE_NOT_EXISTS = new ErrorCode(1_022_000_000, "自动回复不存在");
+
+    // ========== 客服人员 TODO 补充编号 ==========
+    ErrorCode SUPPORT_STAFF_NOT_EXISTS = new ErrorCode(1_023_000_000, "客服人员不存在");
+
 }
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/AutoResponseController.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/AutoResponseController.java
new file mode 100644
index 0000000..ff88c75
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/AutoResponseController.java
@@ -0,0 +1,95 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.autoresponse;
+
+import org.springframework.web.bind.annotation.*;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.security.access.prepost.PreAuthorize;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import io.swagger.v3.oas.annotations.Parameter;
+import io.swagger.v3.oas.annotations.Operation;
+
+import javax.validation.constraints.*;
+import javax.validation.*;
+import javax.servlet.http.*;
+import java.util.*;
+import java.io.IOException;
+
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.CommonResult;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
+
+import cn.iocoder.yudao.framework.excel.core.util.ExcelUtils;
+
+import cn.iocoder.yudao.framework.apilog.core.annotation.ApiAccessLog;
+import static cn.iocoder.yudao.framework.apilog.core.enums.OperateTypeEnum.*;
+
+import cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.autoresponse.AutoResponseDO;
+import cn.iocoder.yudao.module.promotion.service.autoresponse.AutoResponseService;
+
+@Tag(name = "管理后台 - 自动回复")
+@RestController
+@RequestMapping("/promotion/auto-response")
+@Validated
+public class AutoResponseController {
+
+    @Resource
+    private AutoResponseService autoResponseService;
+
+    @PostMapping("/create")
+    @Operation(summary = "创建自动回复")
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:create')")
+    public CommonResult<Long> createAutoResponse(@Valid @RequestBody AutoResponseSaveReqVO createReqVO) {
+        return success(autoResponseService.createAutoResponse(createReqVO));
+    }
+
+    @PutMapping("/update")
+    @Operation(summary = "更新自动回复")
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:update')")
+    public CommonResult<Boolean> updateAutoResponse(@Valid @RequestBody AutoResponseSaveReqVO updateReqVO) {
+        autoResponseService.updateAutoResponse(updateReqVO);
+        return success(true);
+    }
+
+    @DeleteMapping("/delete")
+    @Operation(summary = "删除自动回复")
+    @Parameter(name = "id", description = "编号", required = true)
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:delete')")
+    public CommonResult<Boolean> deleteAutoResponse(@RequestParam("id") Long id) {
+        autoResponseService.deleteAutoResponse(id);
+        return success(true);
+    }
+
+    @GetMapping("/get")
+    @Operation(summary = "获得自动回复")
+    @Parameter(name = "id", description = "编号", required = true, example = "1024")
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:query')")
+    public CommonResult<AutoResponseRespVO> getAutoResponse(@RequestParam("id") Long id) {
+        AutoResponseDO autoResponse = autoResponseService.getAutoResponse(id);
+        return success(BeanUtils.toBean(autoResponse, AutoResponseRespVO.class));
+    }
+
+    @GetMapping("/page")
+    @Operation(summary = "获得自动回复分页")
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:query')")
+    public CommonResult<PageResult<AutoResponseRespVO>> getAutoResponsePage(@Valid AutoResponsePageReqVO pageReqVO) {
+        PageResult<AutoResponseDO> pageResult = autoResponseService.getAutoResponsePage(pageReqVO);
+        return success(BeanUtils.toBean(pageResult, AutoResponseRespVO.class));
+    }
+
+    @GetMapping("/export-excel")
+    @Operation(summary = "导出自动回复 Excel")
+    @PreAuthorize("@ss.hasPermission('promotion:auto-response:export')")
+    @ApiAccessLog(operateType = EXPORT)
+    public void exportAutoResponseExcel(@Valid AutoResponsePageReqVO pageReqVO,
+              HttpServletResponse response) throws IOException {
+        pageReqVO.setPageSize(PageParam.PAGE_SIZE_NONE);
+        List<AutoResponseDO> list = autoResponseService.getAutoResponsePage(pageReqVO).getList();
+        // 导出 Excel
+        ExcelUtils.write(response, "自动回复.xls", "数据", AutoResponseRespVO.class,
+                        BeanUtils.toBean(list, AutoResponseRespVO.class));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponsePageReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponsePageReqVO.java
new file mode 100644
index 0000000..5839d36
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponsePageReqVO.java
@@ -0,0 +1,34 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo;
+
+import lombok.*;
+import java.util.*;
+import io.swagger.v3.oas.annotations.media.Schema;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+
+import static cn.iocoder.yudao.framework.common.util.date.DateUtils.FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND;
+
+@Schema(description = "管理后台 - 自动回复分页 Request VO")
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+public class AutoResponsePageReqVO extends PageParam {
+
+    @Schema(description = "关键字")
+    private String keyword;
+
+    @Schema(description = "回复类型，文字消息/0，图片消息/1", example = "2")
+    private Integer type;
+
+    @Schema(description = "回复内容")
+    private String content;
+
+    @Schema(description = "是否开启，开启/1，关闭/0", example = "2")
+    private Integer status;
+
+    @Schema(description = "创建时间")
+    @DateTimeFormat(pattern = FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND)
+    private LocalDateTime[] createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseRespVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseRespVO.java
new file mode 100644
index 0000000..3cf61a7
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseRespVO.java
@@ -0,0 +1,43 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.util.*;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+import com.alibaba.excel.annotation.*;
+import cn.iocoder.yudao.framework.excel.core.annotations.DictFormat;
+import cn.iocoder.yudao.framework.excel.core.convert.DictConvert;
+
+@Schema(description = "管理后台 - 自动回复 Response VO")
+@Data
+@ExcelIgnoreUnannotated
+public class AutoResponseRespVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "13888")
+    @ExcelProperty("id")
+    private Long id;
+
+    @Schema(description = "关键字", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("关键字")
+    private String keyword;
+
+    @Schema(description = "回复类型，文字消息/0，图片消息/1", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @ExcelProperty(value = "回复类型，文字消息/0，图片消息/1", converter = DictConvert.class)
+    @DictFormat("kefu_auto_response_type") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer type;
+
+    @Schema(description = "回复内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("回复内容")
+    private String content;
+
+    @Schema(description = "是否开启，开启/1，关闭/0", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @ExcelProperty(value = "是否开启，开启/1，关闭/0", converter = DictConvert.class)
+    @DictFormat("kefu_auto_response_status") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer status;
+
+    @Schema(description = "创建时间")
+    @ExcelProperty("创建时间")
+    private LocalDateTime createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseSaveReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseSaveReqVO.java
new file mode 100644
index 0000000..f560e51
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/autoresponse/vo/AutoResponseSaveReqVO.java
@@ -0,0 +1,31 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.util.*;
+import javax.validation.constraints.*;
+
+@Schema(description = "管理后台 - 自动回复新增/修改 Request VO")
+@Data
+public class AutoResponseSaveReqVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "13888")
+    private Long id;
+
+    @Schema(description = "关键字", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "关键字不能为空")
+    private String keyword;
+
+    @Schema(description = "回复类型，文字消息/0，图片消息/1", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @NotNull(message = "回复类型，文字消息/0，图片消息/1不能为空")
+    private Integer type;
+
+    @Schema(description = "回复内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "回复内容不能为空")
+    private String content;
+
+    @Schema(description = "是否开启，开启/1，关闭/0", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @NotNull(message = "是否开启，开启/1，关闭/0不能为空")
+    private Integer status;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/LeaveWordController.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/LeaveWordController.java
new file mode 100644
index 0000000..565d655
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/LeaveWordController.java
@@ -0,0 +1,101 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.leaveword;
+
+import org.springframework.web.bind.annotation.*;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.security.access.prepost.PreAuthorize;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import io.swagger.v3.oas.annotations.Parameter;
+import io.swagger.v3.oas.annotations.Operation;
+
+import javax.validation.*;
+import javax.servlet.http.*;
+import java.util.*;
+import java.io.IOException;
+
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.CommonResult;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
+
+import cn.iocoder.yudao.framework.excel.core.util.ExcelUtils;
+
+import cn.iocoder.yudao.framework.apilog.core.annotation.ApiAccessLog;
+import static cn.iocoder.yudao.framework.apilog.core.enums.OperateTypeEnum.*;
+
+import cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.leaveword.LeaveWordDO;
+import cn.iocoder.yudao.module.promotion.service.leaveword.LeaveWordService;
+
+@Tag(name = "管理后台 - 用户留言")
+@RestController
+@RequestMapping("/promotion/leave-word")
+@Validated
+public class LeaveWordController {
+
+    @Resource
+    private LeaveWordService leaveWordService;
+
+    @PostMapping("/create")
+    @Operation(summary = "创建用户留言")
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:create')")
+    public CommonResult<Long> createLeaveWord(@Valid @RequestBody LeaveWordSaveReqVO createReqVO) {
+        return success(leaveWordService.createLeaveWord(createReqVO));
+    }
+
+    @PutMapping("/update")
+    @Operation(summary = "更新用户留言")
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:update')")
+    public CommonResult<Boolean> updateLeaveWord(@Valid @RequestBody LeaveWordSaveReqVO updateReqVO) {
+        leaveWordService.updateLeaveWord(updateReqVO);
+        return success(true);
+    }
+
+    @DeleteMapping("/delete")
+    @Operation(summary = "删除用户留言")
+    @Parameter(name = "id", description = "编号", required = true)
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:delete')")
+    public CommonResult<Boolean> deleteLeaveWord(@RequestParam("id") Long id) {
+        leaveWordService.deleteLeaveWord(id);
+        return success(true);
+    }
+
+    @GetMapping("/get")
+    @Operation(summary = "获得用户留言")
+    @Parameter(name = "id", description = "编号", required = true, example = "1024")
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:query')")
+    public CommonResult<LeaveWordRespVO> getLeaveWord(@RequestParam("id") Long id) {
+        LeaveWordDO leaveWord = leaveWordService.getLeaveWord(id);
+        return success(BeanUtils.toBean(leaveWord, LeaveWordRespVO.class));
+    }
+
+    @GetMapping("/page")
+    @Operation(summary = "获得用户留言分页")
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:query')")
+    public CommonResult<PageResult<LeaveWordRespVO>> getLeaveWordPage(@Valid LeaveWordPageReqVO pageReqVO) {
+        PageResult<LeaveWordDO> pageResult = leaveWordService.getLeaveWordPage(pageReqVO);
+        return success(BeanUtils.toBean(pageResult, LeaveWordRespVO.class));
+    }
+
+    @GetMapping("/export-excel")
+    @Operation(summary = "导出用户留言 Excel")
+    @PreAuthorize("@ss.hasPermission('promotion:leave-word:export')")
+    @ApiAccessLog(operateType = EXPORT)
+    public void exportLeaveWordExcel(@Valid LeaveWordPageReqVO pageReqVO,
+              HttpServletResponse response) throws IOException {
+        pageReqVO.setPageSize(PageParam.PAGE_SIZE_NONE);
+        List<LeaveWordDO> list = leaveWordService.getLeaveWordPage(pageReqVO).getList();
+        // 导出 Excel
+        ExcelUtils.write(response, "用户留言.xls", "数据", LeaveWordRespVO.class,
+                        BeanUtils.toBean(list, LeaveWordRespVO.class));
+    }
+
+
+    //回复留言信息
+    @GetMapping("/addResponse")
+    public boolean addResponse(String id,String response){
+        return leaveWordService.addResponse(id,response);
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordPageReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordPageReqVO.java
new file mode 100644
index 0000000..679a69d
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordPageReqVO.java
@@ -0,0 +1,36 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo;
+
+import lombok.*;
+import io.swagger.v3.oas.annotations.media.Schema;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+
+import static cn.iocoder.yudao.framework.common.util.date.DateUtils.FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND;
+
+@Schema(description = "管理后台 - 用户留言分页 Request VO")
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+public class LeaveWordPageReqVO extends PageParam {
+
+    @Schema(description = "昵称", example = "芋艿")
+    private String name;
+
+    @Schema(description = "电话")
+    private String phone;
+
+    @Schema(description = "回复内容")
+    private String response;
+
+    @Schema(description = "内容")
+    private String content;
+
+    @Schema(description = "状态", example = "2")
+    private Integer status;
+
+    @Schema(description = "创建时间")
+    @DateTimeFormat(pattern = FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND)
+    private LocalDateTime[] createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordRespVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordRespVO.java
new file mode 100644
index 0000000..31aa35f
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordRespVO.java
@@ -0,0 +1,44 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.time.LocalDateTime;
+import com.alibaba.excel.annotation.*;
+import cn.iocoder.yudao.framework.excel.core.annotations.DictFormat;
+import cn.iocoder.yudao.framework.excel.core.convert.DictConvert;
+
+@Schema(description = "管理后台 - 用户留言 Response VO")
+@Data
+@ExcelIgnoreUnannotated
+public class LeaveWordRespVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "25658")
+    @ExcelProperty("id")
+    private Long id;
+
+    @Schema(description = "昵称", example = "芋艿")
+    @ExcelProperty("昵称")
+    private String name;
+
+    @Schema(description = "电话", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("电话")
+    private String phone;
+
+    @Schema(description = "回复内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("回复内容")
+    private String response;
+
+    @Schema(description = "留言内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("留言内容")
+    private String content;
+
+    @Schema(description = "状态", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @ExcelProperty(value = "状态", converter = DictConvert.class)
+    @DictFormat("kefu_leave_word_status") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer status;
+
+    @Schema(description = "创建时间")
+    @ExcelProperty("创建时间")
+    private LocalDateTime createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordSaveReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordSaveReqVO.java
new file mode 100644
index 0000000..36145ce
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/leaveword/vo/LeaveWordSaveReqVO.java
@@ -0,0 +1,33 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import javax.validation.constraints.*;
+
+@Schema(description = "管理后台 - 用户留言新增/修改 Request VO")
+@Data
+public class LeaveWordSaveReqVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "25658")
+    private Long id;
+
+    @Schema(description = "昵称", example = "芋艿")
+    private String name;
+
+    @Schema(description = "电话", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "电话不能为空")
+    private String phone;
+
+    @Schema(description = "回复内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "回复内容不能为空")
+    private String response;
+
+    @Schema(description = "内容", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "内容不能为空")
+    private String content;
+
+    @Schema(description = "状态", requiredMode = Schema.RequiredMode.REQUIRED, example = "2")
+    @NotNull(message = "状态不能为空")
+    private Integer status;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/SupportStaffController.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/SupportStaffController.java
new file mode 100644
index 0000000..352c6c3
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/SupportStaffController.java
@@ -0,0 +1,94 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.supportstaff;
+
+import org.springframework.web.bind.annotation.*;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.security.access.prepost.PreAuthorize;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import io.swagger.v3.oas.annotations.Parameter;
+import io.swagger.v3.oas.annotations.Operation;
+
+import javax.validation.*;
+import javax.servlet.http.*;
+import java.util.*;
+import java.io.IOException;
+
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.CommonResult;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
+
+import cn.iocoder.yudao.framework.excel.core.util.ExcelUtils;
+
+import cn.iocoder.yudao.framework.apilog.core.annotation.ApiAccessLog;
+import static cn.iocoder.yudao.framework.apilog.core.enums.OperateTypeEnum.*;
+
+import cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.supportstaff.SupportStaffDO;
+import cn.iocoder.yudao.module.promotion.service.supportstaff.SupportStaffService;
+
+@Tag(name = "管理后台 - 客服人员")
+@RestController
+@RequestMapping("/promotion/support-staff")
+@Validated
+public class SupportStaffController {
+
+    @Resource
+    private SupportStaffService supportStaffService;
+
+    @PostMapping("/create")
+    @Operation(summary = "创建客服人员")
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:create')")
+    public CommonResult<Integer> createSupportStaff(@Valid @RequestBody SupportStaffSaveReqVO createReqVO) {
+        return success(supportStaffService.createSupportStaff(createReqVO));
+    }
+
+    @PutMapping("/update")
+    @Operation(summary = "更新客服人员")
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:update')")
+    public CommonResult<Boolean> updateSupportStaff(@Valid @RequestBody SupportStaffSaveReqVO updateReqVO) {
+        supportStaffService.updateSupportStaff(updateReqVO);
+        return success(true);
+    }
+
+    @DeleteMapping("/delete")
+    @Operation(summary = "删除客服人员")
+    @Parameter(name = "id", description = "编号", required = true)
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:delete')")
+    public CommonResult<Boolean> deleteSupportStaff(@RequestParam("id") Integer id) {
+        supportStaffService.deleteSupportStaff(id);
+        return success(true);
+    }
+
+    @GetMapping("/get")
+    @Operation(summary = "获得客服人员")
+    @Parameter(name = "id", description = "编号", required = true, example = "1024")
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:query')")
+    public CommonResult<SupportStaffRespVO> getSupportStaff(@RequestParam("id") Integer id) {
+        SupportStaffDO supportStaff = supportStaffService.getSupportStaff(id);
+        return success(BeanUtils.toBean(supportStaff, SupportStaffRespVO.class));
+    }
+
+    @GetMapping("/page")
+    @Operation(summary = "获得客服人员分页")
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:query')")
+    public CommonResult<PageResult<SupportStaffRespVO>> getSupportStaffPage(@Valid SupportStaffPageReqVO pageReqVO) {
+        PageResult<SupportStaffDO> pageResult = supportStaffService.getSupportStaffPage(pageReqVO);
+        return success(BeanUtils.toBean(pageResult, SupportStaffRespVO.class));
+    }
+
+    @GetMapping("/export-excel")
+    @Operation(summary = "导出客服人员 Excel")
+    @PreAuthorize("@ss.hasPermission('promotion:support-staff:export')")
+    @ApiAccessLog(operateType = EXPORT)
+    public void exportSupportStaffExcel(@Valid SupportStaffPageReqVO pageReqVO,
+              HttpServletResponse response) throws IOException {
+        pageReqVO.setPageSize(PageParam.PAGE_SIZE_NONE);
+        List<SupportStaffDO> list = supportStaffService.getSupportStaffPage(pageReqVO).getList();
+        // 导出 Excel
+        ExcelUtils.write(response, "客服人员.xls", "数据", SupportStaffRespVO.class,
+                        BeanUtils.toBean(list, SupportStaffRespVO.class));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffPageReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffPageReqVO.java
new file mode 100644
index 0000000..f8904ea
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffPageReqVO.java
@@ -0,0 +1,45 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo;
+
+import lombok.*;
+import io.swagger.v3.oas.annotations.media.Schema;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+
+import static cn.iocoder.yudao.framework.common.util.date.DateUtils.FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND;
+
+@Schema(description = "管理后台 - 客服人员分页 Request VO")
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+public class SupportStaffPageReqVO extends PageParam {
+
+    @Schema(description = "客服名称", example = "张三")
+    private String name;
+
+    @Schema(description = "头像",example = "https://www.iocoder.cn")
+    private String pic;
+
+    @Schema(description = "手机号码")
+    private String phone;
+
+    @Schema(description = "登录账号", example = "31355")
+    private String account;
+
+    @Schema(description = "登录密码")
+    private String password;
+
+    @Schema(description = "客服状态", example = "2")
+    private Integer status;
+
+    @Schema(description = "手机订单管理")
+    private Integer orderManage;
+
+    @Schema(description = "订单通知")
+    private Integer orderInform;
+
+    @Schema(description = "创建时间")
+    @DateTimeFormat(pattern = FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND)
+    private LocalDateTime[] createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffRespVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffRespVO.java
new file mode 100644
index 0000000..a39c1e2
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffRespVO.java
@@ -0,0 +1,58 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.time.LocalDateTime;
+import com.alibaba.excel.annotation.*;
+import cn.iocoder.yudao.framework.excel.core.annotations.DictFormat;
+import cn.iocoder.yudao.framework.excel.core.convert.DictConvert;
+
+@Schema(description = "管理后台 - 客服人员 Response VO")
+@Data
+@ExcelIgnoreUnannotated
+public class SupportStaffRespVO {
+
+    @Schema(description = "ID", requiredMode = Schema.RequiredMode.REQUIRED, example = "432")
+    @ExcelProperty("ID")
+    private Integer id;
+
+    @Schema(description = "客服名称", requiredMode = Schema.RequiredMode.REQUIRED, example = "张三")
+    @ExcelProperty("客服名称")
+    private String name;
+
+    @Schema(description = "头像", example = "https://www.iocoder.cn")
+    @ExcelProperty("头像")
+    private String pic;
+
+    @Schema(description = "手机号码", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("手机号码")
+    private String phone;
+
+    @Schema(description = "登录账号", requiredMode = Schema.RequiredMode.REQUIRED, example = "31355")
+    @ExcelProperty("登录账号")
+    private String account;
+
+    @Schema(description = "登录密码", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("登录密码")
+    private String password;
+
+    @Schema(description = "客服状态", example = "2")
+    @ExcelProperty(value = "客服状态", converter = DictConvert.class)
+    @DictFormat("kefu_support_staff_status") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer status;
+
+    @Schema(description = "手机订单管理")
+    @ExcelProperty(value = "手机订单管理", converter = DictConvert.class)
+    @DictFormat("kefu_support_staff_order_manage") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer orderManage;
+
+    @Schema(description = "订单通知")
+    @ExcelProperty(value = "订单通知", converter = DictConvert.class)
+    @DictFormat("kefu_support_staff_order_inform") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer orderInform;
+
+    @Schema(description = "创建时间")
+    @ExcelProperty("创建时间")
+    private LocalDateTime createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffSaveReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffSaveReqVO.java
new file mode 100644
index 0000000..68b448e
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/supportstaff/vo/SupportStaffSaveReqVO.java
@@ -0,0 +1,42 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import javax.validation.constraints.*;
+
+@Schema(description = "管理后台 - 客服人员新增/修改 Request VO")
+@Data
+public class SupportStaffSaveReqVO {
+
+    @Schema(description = "ID", requiredMode = Schema.RequiredMode.REQUIRED, example = "432")
+    private Integer id;
+
+    @Schema(description = "客服名称", requiredMode = Schema.RequiredMode.REQUIRED, example = "张三")
+    @NotEmpty(message = "客服名称不能为空")
+    private String name;
+
+    @Schema(description = "头像", example = "https://www.iocoder.cn")
+    private String pic;
+
+    @Schema(description = "手机号码", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "手机号码不能为空")
+    private String phone;
+
+    @Schema(description = "登录账号", requiredMode = Schema.RequiredMode.REQUIRED, example = "31355")
+    @NotEmpty(message = "登录账号不能为空")
+    private String account;
+
+    @Schema(description = "登录密码", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "登录密码不能为空")
+    private String password;
+
+    @Schema(description = "客服状态", example = "2")
+    private Integer status;
+
+    @Schema(description = "手机订单管理")
+    private Integer orderManage;
+
+    @Schema(description = "订单通知")
+    private Integer orderInform;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/VerbalTrickController.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/VerbalTrickController.java
new file mode 100644
index 0000000..25e9829
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/VerbalTrickController.java
@@ -0,0 +1,123 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick;
+
+import cn.iocoder.yudao.module.system.api.dict.DictDataApi;
+import cn.iocoder.yudao.module.system.api.dict.dto.DictDataRespDTO;
+import org.springframework.util.StringUtils;
+import org.springframework.web.bind.annotation.*;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.security.access.prepost.PreAuthorize;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import io.swagger.v3.oas.annotations.Parameter;
+import io.swagger.v3.oas.annotations.Operation;
+
+import javax.validation.constraints.*;
+import javax.validation.*;
+import javax.servlet.http.*;
+import java.util.*;
+import java.io.IOException;
+
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.CommonResult;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
+
+import cn.iocoder.yudao.framework.excel.core.util.ExcelUtils;
+
+import cn.iocoder.yudao.framework.apilog.core.annotation.ApiAccessLog;
+import static cn.iocoder.yudao.framework.apilog.core.enums.OperateTypeEnum.*;
+
+import cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.verbaltrick.VerbalTrickDO;
+import cn.iocoder.yudao.module.promotion.service.verbaltrick.VerbalTrickService;
+
+@Tag(name = "管理后台 - 客服话术")
+@RestController
+@RequestMapping("/promotion/verbal-trick")
+@Validated
+public class VerbalTrickController {
+
+    @Resource
+    private VerbalTrickService verbalTrickService;
+
+    @Resource
+    public DictDataApi dictDataApi;
+
+    @PostMapping("/create")
+    @Operation(summary = "创建客服话术")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:create')")
+    public CommonResult<Long> createVerbalTrick(@Valid @RequestBody VerbalTrickSaveReqVO createReqVO) {
+        return success(verbalTrickService.createVerbalTrick(createReqVO));
+    }
+
+    @PutMapping("/update")
+    @Operation(summary = "更新客服话术")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:update')")
+    public CommonResult<Boolean> updateVerbalTrick(@Valid @RequestBody VerbalTrickSaveReqVO updateReqVO) {
+        verbalTrickService.updateVerbalTrick(updateReqVO);
+        return success(true);
+    }
+
+    @DeleteMapping("/delete")
+    @Operation(summary = "删除客服话术")
+    @Parameter(name = "id", description = "编号", required = true)
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:delete')")
+    public CommonResult<Boolean> deleteVerbalTrick(@RequestParam("id") Long id) {
+        verbalTrickService.deleteVerbalTrick(id);
+        return success(true);
+    }
+
+    @GetMapping("/get")
+    @Operation(summary = "获得客服话术")
+    @Parameter(name = "id", description = "编号", required = true, example = "1024")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:query')")
+    public CommonResult<VerbalTrickRespVO> getVerbalTrick(@RequestParam("id") Long id) {
+        VerbalTrickDO verbalTrick = verbalTrickService.getVerbalTrick(id);
+        return success(BeanUtils.toBean(verbalTrick, VerbalTrickRespVO.class));
+    }
+
+    @GetMapping("/page")
+    @Operation(summary = "获得客服话术分页")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:query')")
+    public CommonResult<PageResult<VerbalTrickRespVO>> getVerbalTrickPage(@Valid VerbalTrickPageReqVO pageReqVO) {
+        PageResult<VerbalTrickDO> pageResult = verbalTrickService.getVerbalTrickPage(pageReqVO);
+        return success(BeanUtils.toBean(pageResult, VerbalTrickRespVO.class));
+    }
+
+    @GetMapping("/export-excel")
+    @Operation(summary = "导出客服话术 Excel")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:export')")
+    @ApiAccessLog(operateType = EXPORT)
+    public void exportVerbalTrickExcel(@Valid VerbalTrickPageReqVO pageReqVO,
+              HttpServletResponse response) throws IOException {
+        pageReqVO.setPageSize(PageParam.PAGE_SIZE_NONE);
+        List<VerbalTrickDO> list = verbalTrickService.getVerbalTrickPage(pageReqVO).getList();
+        // 导出 Excel
+        ExcelUtils.write(response, "客服话术.xls", "数据", VerbalTrickRespVO.class,
+                        BeanUtils.toBean(list, VerbalTrickRespVO.class));
+    }
+
+
+    @GetMapping("/getVerbalTrickList")
+    @Operation(summary = "获得客服话术数据")
+    @PreAuthorize("@ss.hasPermission('promotion:verbal-trick:query')")
+    public CommonResult<List<VerbalTrickDO>> getVerbalTrickList() {
+        List<VerbalTrickDO> result = verbalTrickService.getVerbalTrickList();
+        return success(result);
+    }
+
+    /**
+     * 根据字典类型查询字典数据信息,分类
+     */
+//    @GetMapping(value = "/type")
+//    public CommonResult dictType() {
+//        List<DictDataRespDTO> dictDataList = dictDataApi.getDictDataList("types");
+//        if (!dictDataList.isEmpty()) {
+//            dictDataList = new ArrayList<DictDataRespDTO>();
+//        }
+//        return CommonResult.success(dictDataList);
+//    }
+
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickPageReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickPageReqVO.java
new file mode 100644
index 0000000..b46d294
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickPageReqVO.java
@@ -0,0 +1,31 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo;
+
+import lombok.*;
+import java.util.*;
+import io.swagger.v3.oas.annotations.media.Schema;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+
+import static cn.iocoder.yudao.framework.common.util.date.DateUtils.FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND;
+
+@Schema(description = "管理后台 - 客服话术分页 Request VO")
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+public class VerbalTrickPageReqVO extends PageParam {
+
+    @Schema(description = "分类", example = "1")
+    private Integer type;
+
+    @Schema(description = "标题")
+    private String title;
+
+    @Schema(description = "详情")
+    private String details;
+
+    @Schema(description = "创建时间")
+    @DateTimeFormat(pattern = FORMAT_YEAR_MONTH_DAY_HOUR_MINUTE_SECOND)
+    private LocalDateTime[] createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickRespVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickRespVO.java
new file mode 100644
index 0000000..892ebbe
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickRespVO.java
@@ -0,0 +1,38 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.util.*;
+import org.springframework.format.annotation.DateTimeFormat;
+import java.time.LocalDateTime;
+import com.alibaba.excel.annotation.*;
+import cn.iocoder.yudao.framework.excel.core.annotations.DictFormat;
+import cn.iocoder.yudao.framework.excel.core.convert.DictConvert;
+
+@Schema(description = "管理后台 - 客服话术 Response VO")
+@Data
+@ExcelIgnoreUnannotated
+public class VerbalTrickRespVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "19467")
+    @ExcelProperty("id")
+    private Long id;
+
+    @Schema(description = "分类", example = "1")
+    @ExcelProperty(value = "分类", converter = DictConvert.class)
+    @DictFormat("kefu_verbal_trick_type") // TODO 代码优化：建议设置到对应的 DictTypeConstants 枚举类中
+    private Integer type;
+
+    @Schema(description = "标题", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("标题")
+    private String title;
+
+    @Schema(description = "详情", requiredMode = Schema.RequiredMode.REQUIRED)
+    @ExcelProperty("详情")
+    private String details;
+
+    @Schema(description = "创建时间")
+    @ExcelProperty("创建时间")
+    private LocalDateTime createTime;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickSaveReqVO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickSaveReqVO.java
new file mode 100644
index 0000000..3f58f4b
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/verbaltrick/vo/VerbalTrickSaveReqVO.java
@@ -0,0 +1,26 @@
+package cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.*;
+import java.util.*;
+import javax.validation.constraints.*;
+
+@Schema(description = "管理后台 - 客服话术新增/修改 Request VO")
+@Data
+public class VerbalTrickSaveReqVO {
+
+    @Schema(description = "id", requiredMode = Schema.RequiredMode.REQUIRED, example = "19467")
+    private Long id;
+
+    @Schema(description = "分类", example = "1")
+    private Integer type;
+
+    @Schema(description = "标题", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "标题不能为空")
+    private String title;
+
+    @Schema(description = "详情", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotEmpty(message = "详情不能为空")
+    private String details;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/autoresponse/AutoResponseDO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/autoresponse/AutoResponseDO.java
new file mode 100644
index 0000000..0ec6cc9
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/autoresponse/AutoResponseDO.java
@@ -0,0 +1,51 @@
+package cn.iocoder.yudao.module.promotion.dal.dataobject.autoresponse;
+
+import lombok.*;
+import java.util.*;
+import java.time.LocalDateTime;
+import java.time.LocalDateTime;
+import com.baomidou.mybatisplus.annotation.*;
+import cn.iocoder.yudao.framework.mybatis.core.dataobject.BaseDO;
+
+/**
+ * 自动回复 DO
+ *
+ * @author 管理员
+ */
+@TableName("promotion_kefu_auto_response")
+@KeySequence("promotion_kefu_auto_response_seq") // 用于 Oracle、PostgreSQL、Kingbase、DB2、H2 数据库的主键自增。如果是 MySQL 等数据库，可不写。
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class AutoResponseDO extends BaseDO {
+
+    /**
+     * id
+     */
+    @TableId
+    private Long id;
+    /**
+     * 关键字
+     */
+    private String keyword;
+    /**
+     * 回复类型，文字消息/0，图片消息/1
+     *
+     * 枚举 {@link TODO kefu_auto_response_type 对应的类}
+     */
+    private Integer type;
+    /**
+     * 回复内容
+     */
+    private String content;
+    /**
+     * 是否开启，开启/1，关闭/0
+     *
+     * 枚举 {@link TODO kefu_auto_response_status 对应的类}
+     */
+    private Integer status;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/leaveword/LeaveWordDO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/leaveword/LeaveWordDO.java
new file mode 100644
index 0000000..a3276b4
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/leaveword/LeaveWordDO.java
@@ -0,0 +1,50 @@
+package cn.iocoder.yudao.module.promotion.dal.dataobject.leaveword;
+
+import lombok.*;
+import com.baomidou.mybatisplus.annotation.*;
+import cn.iocoder.yudao.framework.mybatis.core.dataobject.BaseDO;
+
+/**
+ * 用户留言 DO
+ *
+ * @author 管理员
+ */
+@TableName("promotion_kefu_leave_word")
+@KeySequence("promotion_kefu_leave_word_seq") // 用于 Oracle、PostgreSQL、Kingbase、DB2、H2 数据库的主键自增。如果是 MySQL 等数据库，可不写。
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class LeaveWordDO extends BaseDO {
+
+    /**
+     * id
+     */
+    @TableId
+    private Long id;
+    /**
+     * 昵称
+     */
+    private String name;
+    /**
+     * 电话
+     */
+    private String phone;
+    /**
+     * 留言内容
+     */
+    private String content;
+    /**
+     * 回复内容
+     */
+    private String response;
+    /**
+     * 状态
+     *
+     * 枚举 {@link TODO kefu_leave_word_status 对应的类}
+     */
+    private Integer status;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/supportstaff/SupportStaffDO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/supportstaff/SupportStaffDO.java
new file mode 100644
index 0000000..20c6cf5
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/supportstaff/SupportStaffDO.java
@@ -0,0 +1,66 @@
+package cn.iocoder.yudao.module.promotion.dal.dataobject.supportstaff;
+
+import lombok.*;
+import com.baomidou.mybatisplus.annotation.*;
+import cn.iocoder.yudao.framework.mybatis.core.dataobject.BaseDO;
+
+/**
+ * 客服人员 DO
+ *
+ * @author 管理员
+ */
+@TableName("promotion_kefu_support_staff")
+@KeySequence("promotion_kefu_support_staff_seq") // 用于 Oracle、PostgreSQL、Kingbase、DB2、H2 数据库的主键自增。如果是 MySQL 等数据库，可不写。
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class SupportStaffDO extends BaseDO {
+
+    /**
+     * ID
+     */
+    @TableId
+    private Integer id;
+    /**
+     * 客服名称
+     */
+    private String name;
+    /**
+     * 客服头像
+     */
+    private String pic;
+    /**
+     * 手机号码
+     */
+    private String phone;
+    /**
+     * 登录账号
+     */
+    private String account;
+    /**
+     * 登录密码
+     */
+    private String password;
+    /**
+     * 客服状态
+     *
+     * 枚举 {@link TODO kefu_support_staff_status 对应的类}
+     */
+    private Integer status;
+    /**
+     * 手机订单管理
+     *
+     * 枚举 {@link TODO kefu_support_staff_order_manage 对应的类}
+     */
+    private Integer orderManage;
+    /**
+     * 订单通知
+     *
+     * 枚举 {@link TODO kefu_support_staff_order_inform 对应的类}
+     */
+    private Integer orderInform;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/verbaltrick/VerbalTrickDO.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/verbaltrick/VerbalTrickDO.java
new file mode 100644
index 0000000..7a85541
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/dataobject/verbaltrick/VerbalTrickDO.java
@@ -0,0 +1,42 @@
+package cn.iocoder.yudao.module.promotion.dal.dataobject.verbaltrick;
+
+import lombok.*;
+import com.baomidou.mybatisplus.annotation.*;
+import cn.iocoder.yudao.framework.mybatis.core.dataobject.BaseDO;
+
+/**
+ * 客服话术 DO
+ *
+ * @author 管理员
+ */
+@TableName("promotion_kefu_verbal_trick")
+@KeySequence("promotion_kefu_verbal_trick_seq") // 用于 Oracle、PostgreSQL、Kingbase、DB2、H2 数据库的主键自增。如果是 MySQL 等数据库，可不写。
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class VerbalTrickDO extends BaseDO {
+
+    /**
+     * id
+     */
+    @TableId
+    private Long id;
+    /**
+     * 分类
+     *
+     * 枚举 {@link TODO kefu_verbal_trick_type 对应的类}
+     */
+    private Integer type;
+    /**
+     * 标题
+     */
+    private String title;
+    /**
+     * 详情
+     */
+    private String details;
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/autoresponse/AutoResponseMapper.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/autoresponse/AutoResponseMapper.java
new file mode 100644
index 0000000..a6d8f86
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/autoresponse/AutoResponseMapper.java
@@ -0,0 +1,30 @@
+package cn.iocoder.yudao.module.promotion.dal.mysql.autoresponse;
+
+import java.util.*;
+
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.mybatis.core.query.LambdaQueryWrapperX;
+import cn.iocoder.yudao.framework.mybatis.core.mapper.BaseMapperX;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.autoresponse.AutoResponseDO;
+import org.apache.ibatis.annotations.Mapper;
+import cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo.*;
+
+/**
+ * 自动回复 Mapper
+ *
+ * @author 管理员
+ */
+@Mapper
+public interface AutoResponseMapper extends BaseMapperX<AutoResponseDO> {
+
+    default PageResult<AutoResponseDO> selectPage(AutoResponsePageReqVO reqVO) {
+        return selectPage(reqVO, new LambdaQueryWrapperX<AutoResponseDO>()
+                .eqIfPresent(AutoResponseDO::getKeyword, reqVO.getKeyword())
+                .eqIfPresent(AutoResponseDO::getType, reqVO.getType())
+                .eqIfPresent(AutoResponseDO::getContent, reqVO.getContent())
+                .eqIfPresent(AutoResponseDO::getStatus, reqVO.getStatus())
+                .betweenIfPresent(AutoResponseDO::getCreateTime, reqVO.getCreateTime())
+                .orderByDesc(AutoResponseDO::getId));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/leaveword/LeaveWordMapper.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/leaveword/LeaveWordMapper.java
new file mode 100644
index 0000000..c01b1cc
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/leaveword/LeaveWordMapper.java
@@ -0,0 +1,29 @@
+package cn.iocoder.yudao.module.promotion.dal.mysql.leaveword;
+
+
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.mybatis.core.query.LambdaQueryWrapperX;
+import cn.iocoder.yudao.framework.mybatis.core.mapper.BaseMapperX;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.leaveword.LeaveWordDO;
+import org.apache.ibatis.annotations.Mapper;
+import cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo.*;
+
+/**
+ * 用户留言 Mapper
+ *
+ * @author 管理员
+ */
+@Mapper
+public interface LeaveWordMapper extends BaseMapperX<LeaveWordDO> {
+
+    default PageResult<LeaveWordDO> selectPage(LeaveWordPageReqVO reqVO) {
+        return selectPage(reqVO, new LambdaQueryWrapperX<LeaveWordDO>()
+                .likeIfPresent(LeaveWordDO::getName, reqVO.getName())
+                .eqIfPresent(LeaveWordDO::getPhone, reqVO.getPhone())
+                .eqIfPresent(LeaveWordDO::getContent, reqVO.getContent())
+                .eqIfPresent(LeaveWordDO::getStatus, reqVO.getStatus())
+                .betweenIfPresent(LeaveWordDO::getCreateTime, reqVO.getCreateTime())
+                .orderByDesc(LeaveWordDO::getId));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/supportstaff/SupportStaffMapper.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/supportstaff/SupportStaffMapper.java
new file mode 100644
index 0000000..c4e8088
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/supportstaff/SupportStaffMapper.java
@@ -0,0 +1,32 @@
+package cn.iocoder.yudao.module.promotion.dal.mysql.supportstaff;
+
+
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.mybatis.core.query.LambdaQueryWrapperX;
+import cn.iocoder.yudao.framework.mybatis.core.mapper.BaseMapperX;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.supportstaff.SupportStaffDO;
+import org.apache.ibatis.annotations.Mapper;
+import cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo.*;
+
+/**
+ * 客服人员 Mapper
+ *
+ * @author 管理员
+ */
+@Mapper
+public interface SupportStaffMapper extends BaseMapperX<SupportStaffDO> {
+
+    default PageResult<SupportStaffDO> selectPage(SupportStaffPageReqVO reqVO) {
+        return selectPage(reqVO, new LambdaQueryWrapperX<SupportStaffDO>()
+                .likeIfPresent(SupportStaffDO::getName, reqVO.getName())
+                .eqIfPresent(SupportStaffDO::getPhone, reqVO.getPhone())
+                .eqIfPresent(SupportStaffDO::getAccount, reqVO.getAccount())
+                .eqIfPresent(SupportStaffDO::getPassword, reqVO.getPassword())
+                .eqIfPresent(SupportStaffDO::getStatus, reqVO.getStatus())
+                .eqIfPresent(SupportStaffDO::getOrderManage, reqVO.getOrderManage())
+                .eqIfPresent(SupportStaffDO::getOrderInform, reqVO.getOrderInform())
+                .betweenIfPresent(SupportStaffDO::getCreateTime, reqVO.getCreateTime())
+                .orderByDesc(SupportStaffDO::getId));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/verbaltrick/VerbalTrickMapper.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/verbaltrick/VerbalTrickMapper.java
new file mode 100644
index 0000000..f6dd22c
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/dal/mysql/verbaltrick/VerbalTrickMapper.java
@@ -0,0 +1,29 @@
+package cn.iocoder.yudao.module.promotion.dal.mysql.verbaltrick;
+
+
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.mybatis.core.query.LambdaQueryWrapperX;
+import cn.iocoder.yudao.framework.mybatis.core.mapper.BaseMapperX;
+
+import cn.iocoder.yudao.module.promotion.dal.dataobject.verbaltrick.VerbalTrickDO;
+import org.apache.ibatis.annotations.Mapper;
+import cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo.*;
+
+/**
+ * 客服话术 Mapper
+ *
+ * @author 管理员
+ */
+@Mapper
+public interface VerbalTrickMapper extends BaseMapperX<VerbalTrickDO> {
+
+    default PageResult<VerbalTrickDO> selectPage(VerbalTrickPageReqVO reqVO) {
+        return selectPage(reqVO, new LambdaQueryWrapperX<VerbalTrickDO>()
+                .eqIfPresent(VerbalTrickDO::getType, reqVO.getType())
+                .eqIfPresent(VerbalTrickDO::getTitle, reqVO.getTitle())
+                .eqIfPresent(VerbalTrickDO::getDetails, reqVO.getDetails())
+                .betweenIfPresent(VerbalTrickDO::getCreateTime, reqVO.getCreateTime())
+                .orderByDesc(VerbalTrickDO::getId));
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseService.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseService.java
new file mode 100644
index 0000000..284ba90
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseService.java
@@ -0,0 +1,55 @@
+package cn.iocoder.yudao.module.promotion.service.autoresponse;
+
+import java.util.*;
+import javax.validation.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.autoresponse.AutoResponseDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+
+/**
+ * 自动回复 Service 接口
+ *
+ * @author 管理员
+ */
+public interface AutoResponseService {
+
+    /**
+     * 创建自动回复
+     *
+     * @param createReqVO 创建信息
+     * @return 编号
+     */
+    Long createAutoResponse(@Valid AutoResponseSaveReqVO createReqVO);
+
+    /**
+     * 更新自动回复
+     *
+     * @param updateReqVO 更新信息
+     */
+    void updateAutoResponse(@Valid AutoResponseSaveReqVO updateReqVO);
+
+    /**
+     * 删除自动回复
+     *
+     * @param id 编号
+     */
+    void deleteAutoResponse(Long id);
+
+    /**
+     * 获得自动回复
+     *
+     * @param id 编号
+     * @return 自动回复
+     */
+    AutoResponseDO getAutoResponse(Long id);
+
+    /**
+     * 获得自动回复分页
+     *
+     * @param pageReqVO 分页查询
+     * @return 自动回复分页
+     */
+    PageResult<AutoResponseDO> getAutoResponsePage(AutoResponsePageReqVO pageReqVO);
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseServiceImpl.java
new file mode 100644
index 0000000..4338ce6
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/autoresponse/AutoResponseServiceImpl.java
@@ -0,0 +1,74 @@
+package cn.iocoder.yudao.module.promotion.service.autoresponse;
+
+import org.springframework.stereotype.Service;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.util.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.autoresponse.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.autoresponse.AutoResponseDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+
+import cn.iocoder.yudao.module.promotion.dal.mysql.autoresponse.AutoResponseMapper;
+
+import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
+import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.*;
+
+/**
+ * 自动回复 Service 实现类
+ *
+ * @author 管理员
+ */
+@Service
+@Validated
+public class AutoResponseServiceImpl implements AutoResponseService {
+
+    @Resource
+    private AutoResponseMapper autoResponseMapper;
+
+    @Override
+    public Long createAutoResponse(AutoResponseSaveReqVO createReqVO) {
+        // 插入
+        AutoResponseDO autoResponse = BeanUtils.toBean(createReqVO, AutoResponseDO.class);
+        autoResponseMapper.insert(autoResponse);
+        // 返回
+        return autoResponse.getId();
+    }
+
+    @Override
+    public void updateAutoResponse(AutoResponseSaveReqVO updateReqVO) {
+        // 校验存在
+        validateAutoResponseExists(updateReqVO.getId());
+        // 更新
+        AutoResponseDO updateObj = BeanUtils.toBean(updateReqVO, AutoResponseDO.class);
+        autoResponseMapper.updateById(updateObj);
+    }
+
+    @Override
+    public void deleteAutoResponse(Long id) {
+        // 校验存在
+        validateAutoResponseExists(id);
+        // 删除
+        autoResponseMapper.deleteById(id);
+    }
+
+    private void validateAutoResponseExists(Long id) {
+        if (autoResponseMapper.selectById(id) == null) {
+            throw exception(AUTO_RESPONSE_NOT_EXISTS);
+        }
+    }
+
+    @Override
+    public AutoResponseDO getAutoResponse(Long id) {
+        return autoResponseMapper.selectById(id);
+    }
+
+    @Override
+    public PageResult<AutoResponseDO> getAutoResponsePage(AutoResponsePageReqVO pageReqVO) {
+        return autoResponseMapper.selectPage(pageReqVO);
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordService.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordService.java
new file mode 100644
index 0000000..bfe19d2
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordService.java
@@ -0,0 +1,67 @@
+package cn.iocoder.yudao.module.promotion.service.leaveword;
+
+import java.util.*;
+import javax.validation.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.leaveword.LeaveWordDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+
+/**
+ * 用户留言 Service 接口
+ *
+ * @author 管理员
+ */
+public interface LeaveWordService {
+
+    /**
+     * 创建用户留言
+     *
+     * @param createReqVO 创建信息
+     * @return 编号
+     */
+    Long createLeaveWord(@Valid LeaveWordSaveReqVO createReqVO);
+
+    /**
+     * 更新用户留言
+     *
+     * @param updateReqVO 更新信息
+     */
+    void updateLeaveWord(@Valid LeaveWordSaveReqVO updateReqVO);
+
+    /**
+     * 删除用户留言
+     *
+     * @param id 编号
+     */
+    void deleteLeaveWord(Long id);
+
+    /**
+     * 获得用户留言
+     *
+     * @param id 编号
+     * @return 用户留言
+     */
+    LeaveWordDO getLeaveWord(Long id);
+
+    /**
+     * 获得用户留言分页
+     *
+     * @param pageReqVO 分页查询
+     * @return 用户留言分页
+     */
+    PageResult<LeaveWordDO> getLeaveWordPage(LeaveWordPageReqVO pageReqVO);
+
+
+    /**
+     * 回复用户留言
+     * @param id
+     * @param response
+     * @return
+     */
+    boolean addResponse(String id,String response);
+
+
+
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordServiceImpl.java
new file mode 100644
index 0000000..a51ec2c
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/leaveword/LeaveWordServiceImpl.java
@@ -0,0 +1,86 @@
+package cn.iocoder.yudao.module.promotion.service.leaveword;
+
+import org.springframework.stereotype.Service;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.util.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.leaveword.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.leaveword.LeaveWordDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+
+import cn.iocoder.yudao.module.promotion.dal.mysql.leaveword.LeaveWordMapper;
+
+import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
+import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.*;
+
+/**
+ * 用户留言 Service 实现类
+ *
+ * @author 管理员
+ */
+@Service
+@Validated
+public class LeaveWordServiceImpl implements LeaveWordService {
+
+    @Resource
+    private LeaveWordMapper leaveWordMapper;
+
+    @Override
+    public Long createLeaveWord(LeaveWordSaveReqVO createReqVO) {
+        // 插入
+        LeaveWordDO leaveWord = BeanUtils.toBean(createReqVO, LeaveWordDO.class);
+        leaveWordMapper.insert(leaveWord);
+        // 返回
+        return leaveWord.getId();
+    }
+
+    @Override
+    public void updateLeaveWord(LeaveWordSaveReqVO updateReqVO) {
+        // 校验存在
+        validateLeaveWordExists(updateReqVO.getId());
+        // 更新
+        LeaveWordDO updateObj = BeanUtils.toBean(updateReqVO, LeaveWordDO.class);
+        leaveWordMapper.updateById(updateObj);
+    }
+
+    @Override
+    public void deleteLeaveWord(Long id) {
+        // 校验存在
+        validateLeaveWordExists(id);
+        // 删除
+        leaveWordMapper.deleteById(id);
+    }
+
+    private void validateLeaveWordExists(Long id) {
+        if (leaveWordMapper.selectById(id) == null) {
+            throw exception(LEAVE_WORD_NOT_EXISTS);
+        }
+    }
+
+    @Override
+    public LeaveWordDO getLeaveWord(Long id) {
+        return leaveWordMapper.selectById(id);
+    }
+
+    @Override
+    public PageResult<LeaveWordDO> getLeaveWordPage(LeaveWordPageReqVO pageReqVO) {
+        return leaveWordMapper.selectPage(pageReqVO);
+    }
+
+    @Override
+    public boolean addResponse(String id, String response) {
+        LeaveWordDO leaveWordDO = leaveWordMapper.selectOne("id", id);
+        leaveWordDO.setResponse(leaveWordDO.getResponse());
+        leaveWordDO.setStatus(1);
+        int i = leaveWordMapper.updateById(leaveWordDO);
+        if (i >= 1){
+            return true;
+        }
+        return false;
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffService.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffService.java
new file mode 100644
index 0000000..8a67fb0
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffService.java
@@ -0,0 +1,53 @@
+package cn.iocoder.yudao.module.promotion.service.supportstaff;
+
+import javax.validation.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.supportstaff.SupportStaffDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+
+/**
+ * 客服人员 Service 接口
+ *
+ * @author 管理员
+ */
+public interface SupportStaffService {
+
+    /**
+     * 创建客服人员
+     *
+     * @param createReqVO 创建信息
+     * @return 编号
+     */
+    Integer createSupportStaff(@Valid SupportStaffSaveReqVO createReqVO);
+
+    /**
+     * 更新客服人员
+     *
+     * @param updateReqVO 更新信息
+     */
+    void updateSupportStaff(@Valid SupportStaffSaveReqVO updateReqVO);
+
+    /**
+     * 删除客服人员
+     *
+     * @param id 编号
+     */
+    void deleteSupportStaff(Integer id);
+
+    /**
+     * 获得客服人员
+     *
+     * @param id 编号
+     * @return 客服人员
+     */
+    SupportStaffDO getSupportStaff(Integer id);
+
+    /**
+     * 获得客服人员分页
+     *
+     * @param pageReqVO 分页查询
+     * @return 客服人员分页
+     */
+    PageResult<SupportStaffDO> getSupportStaffPage(SupportStaffPageReqVO pageReqVO);
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffServiceImpl.java
new file mode 100644
index 0000000..523514f
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/supportstaff/SupportStaffServiceImpl.java
@@ -0,0 +1,68 @@
+package cn.iocoder.yudao.module.promotion.service.supportstaff;
+
+import org.springframework.stereotype.Service;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import cn.iocoder.yudao.module.promotion.controller.admin.supportstaff.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.supportstaff.SupportStaffDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import cn.iocoder.yudao.module.promotion.dal.mysql.supportstaff.SupportStaffMapper;
+import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
+import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.*;
+
+/**
+ * 客服人员 Service 实现类
+ *
+ * @author 管理员
+ */
+@Service
+@Validated
+public class SupportStaffServiceImpl implements SupportStaffService {
+
+    @Resource
+    private SupportStaffMapper supportStaffMapper;
+
+    @Override
+    public Integer createSupportStaff(SupportStaffSaveReqVO createReqVO) {
+        // 插入
+        SupportStaffDO supportStaff = BeanUtils.toBean(createReqVO, SupportStaffDO.class);
+        supportStaffMapper.insert(supportStaff);
+        // 返回
+        return supportStaff.getId();
+    }
+
+    @Override
+    public void updateSupportStaff(SupportStaffSaveReqVO updateReqVO) {
+        // 校验存在
+        validateSupportStaffExists(updateReqVO.getId());
+        // 更新
+        SupportStaffDO updateObj = BeanUtils.toBean(updateReqVO, SupportStaffDO.class);
+        supportStaffMapper.updateById(updateObj);
+    }
+
+    @Override
+    public void deleteSupportStaff(Integer id) {
+        // 校验存在
+        validateSupportStaffExists(id);
+        // 删除
+        supportStaffMapper.deleteById(id);
+    }
+
+    private void validateSupportStaffExists(Integer id) {
+        if (supportStaffMapper.selectById(id) == null) {
+            throw exception(SUPPORT_STAFF_NOT_EXISTS);
+        }
+    }
+
+    @Override
+    public SupportStaffDO getSupportStaff(Integer id) {
+        return supportStaffMapper.selectById(id);
+    }
+
+    @Override
+    public PageResult<SupportStaffDO> getSupportStaffPage(SupportStaffPageReqVO pageReqVO) {
+        return supportStaffMapper.selectPage(pageReqVO);
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickService.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickService.java
new file mode 100644
index 0000000..ac55dd0
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickService.java
@@ -0,0 +1,61 @@
+package cn.iocoder.yudao.module.promotion.service.verbaltrick;
+
+import java.util.*;
+import javax.validation.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.verbaltrick.VerbalTrickDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+
+/**
+ * 客服话术 Service 接口
+ *
+ * @author 管理员
+ */
+public interface VerbalTrickService {
+
+    /**
+     * 创建客服话术
+     *
+     * @param createReqVO 创建信息
+     * @return 编号
+     */
+    Long createVerbalTrick(@Valid VerbalTrickSaveReqVO createReqVO);
+
+    /**
+     * 更新客服话术
+     *
+     * @param updateReqVO 更新信息
+     */
+    void updateVerbalTrick(@Valid VerbalTrickSaveReqVO updateReqVO);
+
+    /**
+     * 删除客服话术
+     *
+     * @param id 编号
+     */
+    void deleteVerbalTrick(Long id);
+
+    /**
+     * 获得客服话术
+     *
+     * @param id 编号
+     * @return 客服话术
+     */
+    VerbalTrickDO getVerbalTrick(Long id);
+
+    /**
+     * 获得客服话术分页
+     *
+     * @param pageReqVO 分页查询
+     * @return 客服话术分页
+     */
+    PageResult<VerbalTrickDO> getVerbalTrickPage(VerbalTrickPageReqVO pageReqVO);
+
+    /**
+     * 获取话术数据
+     * @return
+     */
+    List<VerbalTrickDO> getVerbalTrickList();
+
+}
\ No newline at end of file
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickServiceImpl.java
new file mode 100644
index 0000000..fc3b8b0
--- /dev/null
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/verbaltrick/VerbalTrickServiceImpl.java
@@ -0,0 +1,79 @@
+package cn.iocoder.yudao.module.promotion.service.verbaltrick;
+
+import org.springframework.stereotype.Service;
+import javax.annotation.Resource;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.util.*;
+import cn.iocoder.yudao.module.promotion.controller.admin.verbaltrick.vo.*;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.verbaltrick.VerbalTrickDO;
+import cn.iocoder.yudao.framework.common.pojo.PageResult;
+import cn.iocoder.yudao.framework.common.pojo.PageParam;
+import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+
+import cn.iocoder.yudao.module.promotion.dal.mysql.verbaltrick.VerbalTrickMapper;
+
+import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
+import static cn.iocoder.yudao.module.promotion.enums.ErrorCodeConstants.*;
+
+/**
+ * 客服话术 Service 实现类
+ *
+ * @author 管理员
+ */
+@Service
+@Validated
+public class VerbalTrickServiceImpl implements VerbalTrickService {
+
+    @Resource
+    private VerbalTrickMapper verbalTrickMapper;
+
+    @Override
+    public Long createVerbalTrick(VerbalTrickSaveReqVO createReqVO) {
+        // 插入
+        VerbalTrickDO verbalTrick = BeanUtils.toBean(createReqVO, VerbalTrickDO.class);
+        verbalTrickMapper.insert(verbalTrick);
+        // 返回
+        return verbalTrick.getId();
+    }
+
+    @Override
+    public void updateVerbalTrick(VerbalTrickSaveReqVO updateReqVO) {
+        // 校验存在
+        validateVerbalTrickExists(updateReqVO.getId());
+        // 更新
+        VerbalTrickDO updateObj = BeanUtils.toBean(updateReqVO, VerbalTrickDO.class);
+        verbalTrickMapper.updateById(updateObj);
+    }
+
+    @Override
+    public void deleteVerbalTrick(Long id) {
+        // 校验存在
+        validateVerbalTrickExists(id);
+        // 删除
+        verbalTrickMapper.deleteById(id);
+    }
+
+    private void validateVerbalTrickExists(Long id) {
+        if (verbalTrickMapper.selectById(id) == null) {
+            throw exception(VERBAL_TRICK_NOT_EXISTS);
+        }
+    }
+
+    @Override
+    public VerbalTrickDO getVerbalTrick(Long id) {
+        return verbalTrickMapper.selectById(id);
+    }
+
+    @Override
+    public PageResult<VerbalTrickDO> getVerbalTrickPage(VerbalTrickPageReqVO pageReqVO) {
+        return verbalTrickMapper.selectPage(pageReqVO);
+    }
+
+    @Override
+    public List<VerbalTrickDO> getVerbalTrickList() {
+        return verbalTrickMapper.selectList();
+    }
+
+}
\ No newline at end of file
diff --git a/yudao-module-pay/yudao-module-pay-biz/src/main/java/cn/iocoder/yudao/module/pay/service/channel/PayChannelServiceImpl.java b/yudao-module-pay/yudao-module-pay-biz/src/main/java/cn/iocoder/yudao/module/pay/service/channel/PayChannelServiceImpl.java
index 2fe495a..00adedd 100644
--- a/yudao-module-pay/yudao-module-pay-biz/src/main/java/cn/iocoder/yudao/module/pay/service/channel/PayChannelServiceImpl.java
+++ b/yudao-module-pay/yudao-module-pay-biz/src/main/java/cn/iocoder/yudao/module/pay/service/channel/PayChannelServiceImpl.java
@@ -42,6 +42,7 @@ import static cn.iocoder.yudao.module.pay.enums.ErrorCodeConstants.*;
 @Validated
 public class PayChannelServiceImpl implements PayChannelService {
 
+
     /**
      * {@link PayClient} 缓存，通过它异步清空 smsClientFactory
      */
diff --git a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/admin/reservation/vo/LitemallReservationRespVO.java b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/admin/reservation/vo/LitemallReservationRespVO.java
index df02dcb..0ecdf14 100644
--- a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/admin/reservation/vo/LitemallReservationRespVO.java
+++ b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/admin/reservation/vo/LitemallReservationRespVO.java
@@ -2,13 +2,10 @@ package cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo;
 
 import io.swagger.v3.oas.annotations.media.Schema;
 import lombok.*;
-import java.util.*;
-import org.springframework.format.annotation.DateTimeFormat;
 import java.time.LocalDateTime;
 import com.alibaba.excel.annotation.*;
 import cn.iocoder.yudao.framework.excel.core.annotations.DictFormat;
 import cn.iocoder.yudao.framework.excel.core.convert.DictConvert;
-
 @Schema(description = "管理后台 - 预约订单 Response VO")
 @Data
 @ExcelIgnoreUnannotated
diff --git a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/brand/AppBrandController.java b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/brand/AppBrandController.java
index af4a3aa..b2906b4 100644
--- a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/brand/AppBrandController.java
+++ b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/brand/AppBrandController.java
@@ -38,50 +38,4 @@ public class AppBrandController {
         return success(BeanUtils.toBean(pageResult, LitemallBrandRespVO.class));
     }
 
-    /**
-     * 导出医馆管理列表
-     */
-//    @PostMapping("/export")
-//    public void export(HttpServletResponse response, LitemallBrand litemallBrand) throws IOException {
-//        List<LitemallBrand> list = litemallBrandService.selectLitemallBrandList(litemallBrand);
-//        ExcelUtil<LitemallBrand> util = new ExcelUtil<LitemallBrand>(LitemallBrand.class);
-//        util.exportExcel(response, list, "医馆管理数据");
-//    }
-
-    /**
-     * 获取医馆管理详细信息
-     */
-//    @GetMapping(value = "/{id}")
-//    public AjaxResult getInfo(@PathVariable("id") Integer id) {
-//        OrganizationDO organization = organizationService.getOrganization(id);
-//        return AjaxResult.success(organization);
-//    }
-
-    /**
-     * 新增医馆管理
-     */
-//    @PostMapping
-//    public CommonResult<Integer> add(@RequestBody OrganizationSaveReqVO createReqVO) {
-//        return success(organizationService.createOrganization(createReqVO));
-//    }
-
-    /**
-     * 修改医馆管理
-     */
-//    @PutMapping
-//    public AjaxResult edit(@RequestBody LitemallBrand litemallBrand)
-//    {
-//        return toAjax(litemallBrandService.updateLitemallBrand(litemallBrand));
-//    }
-
-    /**
-     * 删除医馆管理
-     */
-//    @DeleteMapping("/{ids}")
-//    public AjaxResult remove(@PathVariable Long[] ids)
-//    {
-//        return toAjax(litemallBrandService.deleteLitemallBrandByIds(ids));
-//    }
-
-
 }
diff --git a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/reservation/AppReservationController.java b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/reservation/AppReservationController.java
index 0e6e82f..fb91f47 100644
--- a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/reservation/AppReservationController.java
+++ b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/reservation/AppReservationController.java
@@ -7,18 +7,15 @@ import cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo.Litemal
 import cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo.LitemallReservationRespVO;
 import cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo.LitemallReservationSaveReqVO;
 import cn.iocoder.yudao.module.srbscribe.dal.dataobject.reservation.LitemallReservationDO;
-import cn.iocoder.yudao.module.srbscribe.dal.dataobject.technician.LitemallTechnicianDO;
 import cn.iocoder.yudao.module.srbscribe.service.reservation.LitemallReservationService;
 import cn.iocoder.yudao.module.srbscribe.util.AjaxResult;
 import cn.iocoder.yudao.module.srbscribe.util.StringUtils;
 import cn.iocoder.yudao.module.system.api.dict.DictDataApi;
 import cn.iocoder.yudao.module.system.api.dict.dto.DictDataRespDTO;
 import org.springframework.web.bind.annotation.*;
-
 import javax.annotation.Resource;
 import java.util.ArrayList;
 import java.util.List;
-
 import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
 
 
@@ -49,7 +46,6 @@ public class AppReservationController {
      */
     @GetMapping(value = "/type")
     public AjaxResult dictType() {
-//        List<SysDictData> data = dictTypeService.selectDictDataByType("tech_type");
         List<DictDataRespDTO> dictDataList = dictDataApi.getDictDataList("types");
         if (StringUtils.isNull(dictDataList)) {
             dictDataList = new ArrayList<DictDataRespDTO>();
@@ -58,43 +54,6 @@ public class AppReservationController {
     }
 
 
-    /**
-     * 导出预约管理列表
-     */
-//    @PostMapping("/export")
-//    public void export(HttpServletResponse response, LitemallReservation litemallReservation) throws IOException
-//    {
-//        List<LitemallReservation> list = litemallReservationService.selectLitemallReservationList(litemallReservation);
-//        ExcelUtil<LitemallReservation> util = new ExcelUtil<LitemallReservation>(LitemallReservation.class);
-//        util.exportExcel(response, list, "预约管理数据");
-//    }
-
-//    /**
-//     * 获取预约管理详细信息
-//     */
-//    @GetMapping(value = "/{id}")
-//    public CommonResult<SubscribeManageRespVO> getManage(@PathVariable("id") Long id) {
-//        SubscribeManageDO manage = subscribeManageService.getManage(id);
-//        return success(BeanUtils.toBean(manage, SubscribeManageRespVO.class));
-//    }
-//
-
-//    /**
-//     * 新增预约管理
-//     */
-//    @PostMapping
-//    public CommonResult<Long> createLitemallReservation(@RequestBody LitemallReservationSaveReqVO createReqVO) {
-//        return success(litemallReservationService.createLitemallReservation(createReqVO));
-//    }
-
-//    /**
-//     * 新增预约管理
-//     */
-//    @PostMapping("/add")
-//    public CommonResult<Long> createLitemallReservation(@RequestBody LitemallReservationSaveReqVO litemallReservationDO) {
-//        return success(litemallReservationService.createReservation(litemallReservationDO));
-//    }
-
     /**
      * 新增预约管理
      */
@@ -113,24 +72,6 @@ public class AppReservationController {
     }
 
 
-//    /**
-//     * 修改预约管理
-//     */
-//    @PutMapping
-//    public CommonResult<Boolean> updateManage( @RequestBody SubscribeManageSaveReqVO updateReqVO) {
-//        subscribeManageService.updateManage(updateReqVO);
-//        return success(true);
-//    }
-//
-//    /**
-//     * 删除预约管理
-//     */
-//    @DeleteMapping("/{ids}")
-//    public CommonResult<Boolean> deleteManage(@PathVariable("ids") Long[] ids) {
-//        subscribeManageService.deleteList(ids);
-//        return success(true);
-//    }
-
 }
 
 
diff --git a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/technician/AppTechnicianController.java b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/technician/AppTechnicianController.java
index adabeed..52086e6 100644
--- a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/technician/AppTechnicianController.java
+++ b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/controller/app/technician/AppTechnicianController.java
@@ -4,11 +4,8 @@ package cn.iocoder.yudao.module.srbscribe.controller.app.technician;
 import cn.iocoder.yudao.framework.common.pojo.CommonResult;
 import cn.iocoder.yudao.framework.common.pojo.PageResult;
 import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
-import cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo.LitemallReservationPageReqVO;
-import cn.iocoder.yudao.module.srbscribe.controller.admin.reservation.vo.LitemallReservationRespVO;
 import cn.iocoder.yudao.module.srbscribe.controller.admin.technician.vo.LitemallTechnicianPageReqVO;
 import cn.iocoder.yudao.module.srbscribe.controller.admin.technician.vo.LitemallTechnicianRespVO;
-import cn.iocoder.yudao.module.srbscribe.controller.admin.technician.vo.LitemallTechnicianSaveReqVO;
 import cn.iocoder.yudao.module.srbscribe.dal.dataobject.reservation.LitemallReservationDO;
 import cn.iocoder.yudao.module.srbscribe.dal.dataobject.technician.LitemallTechnicianDO;
 import cn.iocoder.yudao.module.srbscribe.service.reservation.LitemallReservationService;
@@ -16,12 +13,8 @@ import cn.iocoder.yudao.module.srbscribe.service.technician.LitemallTechnicianSe
 import org.json.JSONException;
 import org.springframework.web.bind.annotation.*;
 import org.json.JSONArray;
-
 import javax.annotation.Resource;
-import javax.validation.Valid;
-
 import com.alibaba.fastjson.JSON;
-
 import java.util.ArrayList;
 import java.util.List;
 import java.util.Map;
@@ -53,39 +46,6 @@ public class AppTechnicianController {
         return success(BeanUtils.toBean(pageResult, LitemallTechnicianRespVO.class));
     }
 
-
-//    /**
-//     * 首页查询技师管理列表（名称去重）
-//     */
-//    @GetMapping("/listmain")
-//    public CommonResult<PageResult<LitemallTechnicianRespVO>> listmain(LitemallTechnicianPageReqVO pageReqVO) {
-//        PageResult<LitemallTechnicianDO> pageResult = litemallTechnicianService.getLitemallTechnicianPage(pageReqVO);
-//        return success(BeanUtils.toBean(pageResult, LitemallTechnicianRespVO.class));
-//    }
-
-
-//    /**
-//     * 查询技师管理列表
-//     */
-//    @GetMapping("/list")
-//    public TableDataInfo list(LitemallTechnician litemallTechnician)
-//    {
-//        startPage();
-//        List<LitemallTechnician> list = litemallTechnicianService.selectLitemallTechnicianList(litemallTechnician);
-//        return  getDataTable(list);
-//    }
-//    /**
-//     * 首页查询技师管理列表（名称去重）
-//     */
-//    @GetMapping("/listmain")
-//    public TableDataInfo listmain(LitemallTechnician litemallTechnician)
-//    {
-//        startPage();
-//        List<LitemallTechnician> list = litemallTechnicianService.selectLitemallTechnicianListmian(litemallTechnician);
-//        return  getDataTable(list);
-//    }
-
-
     /**
      * 查询技师管理详情
      */
@@ -119,52 +79,6 @@ public class AppTechnicianController {
     }
 
 
-    /**
-     * 导出技师管理列表
-     */
-//    @PostMapping("/export")
-//    public void export(HttpServletResponse response, LitemallTechnician litemallTechnician) throws IOException
-//    {
-//        List<LitemallTechnician> list = litemallTechnicianService.selectLitemallTechnicianList(litemallTechnician);
-//        ExcelUtil<LitemallTechnician> util = new ExcelUtil<LitemallTechnician>(LitemallTechnician.class);
-//        util.exportExcel(response, list, "技师管理数据");
-//    }
-
-//    /**
-//     * 获取技师管理详细信息
-//     */
-//    @GetMapping(value = "/{id}")
-//    public CommonResult<StaffRespVO> getInfo(@PathVariable("id") Long id) {
-//        StaffDO staff = staffService.getStaff(id);
-//        return success(BeanUtils.toBean(staff, StaffRespVO.class));
-//    }
-//
-//    /**
-//     * 新增技师管理
-//     */
-//    @PostMapping
-//    public CommonResult<Long> add(@Valid @RequestBody StaffSaveReqVO createReqVO) {
-//        return success(staffService.createStaff(createReqVO));
-//    }
-//
-//    /**
-//     * 修改技师管理
-//     */
-//    @PutMapping
-//    public CommonResult<Boolean> updateStaff( @RequestBody StaffSaveReqVO updateReqVO) {
-//        staffService.updateStaff(updateReqVO);
-//        return success(true);
-//    }
-//
-//    /**
-//     * 删除技师管理
-//     */
-//    @DeleteMapping("/{ids}")
-//    public CommonResult<Boolean> deleteStaff(@PathVariable("ids") Long id) {
-//        staffService.deleteStaff(id);
-//        return success(true);
-//    }
-
 
 }
 
diff --git a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/dal/dataobject/reservation/LitemallReservationDO.java b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/dal/dataobject/reservation/LitemallReservationDO.java
index 407ed74..34e6136 100644
--- a/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/dal/dataobject/reservation/LitemallReservationDO.java
+++ b/yudao-module-subscribe/yudao-module-subscribe-biz/src/main/java/cn/iocoder/yudao/module/srbscribe/dal/dataobject/reservation/LitemallReservationDO.java
@@ -1,11 +1,6 @@
 package cn.iocoder.yudao.module.srbscribe.dal.dataobject.reservation;
 
-import com.fasterxml.jackson.annotation.JsonFormat;
 import lombok.*;
-import java.util.*;
-import java.time.LocalDateTime;
-import java.time.LocalDateTime;
-import java.time.LocalDateTime;
 import com.baomidou.mybatisplus.annotation.*;
 import cn.iocoder.yudao.framework.mybatis.core.dataobject.BaseDO;